PS5 crashes mid-game

Question

Hello. I got a brand new PS5 three days ago. Every other 6 games or so, my PS5 crashes completely mid-game, the screen goes dark and I hear a very loud, uncomfortable, high-pitched sound. After this, I can no longer do anything, I get kicked out of party chat, I can not even press the power button on the ps5. The only solution is to take out the power chord, and put it back in. I tried reinstalling Apex to no avail. Please note this only happens in matches, never in between.

Any answers are appreciated.

ea_barry · Answer

@IndeedObsessed&nbsp;

Please try the following:&nbsp;

Boot your console in Safe Mode and then choose Option 5, Rebuild Database -&nbsp;

https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Thanks.

indeedobsessed · Answer

Thanks for your quick reply. I tried this, and unfortunately it did not work either, nor did a full factory reset. I am at a loss for what to do at this point

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PS5 crashes mid-game

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