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FF7Gamer's avatar
FF7Gamer
3 years ago
Solved

Ps5 White Screen

Whenever I boot up Apex on my Ps5 or Ps4 I goes to.the start menu. I press X and than it displays a white screen that says can't connect and error 0000000. No.way for me to play apex at all since this new season dropped . I played one game the day it came out and haven't been able to play since. Very disappointing.  I pray I haven't lost my account. .

  • EA_David's avatar
    EA_David
    3 years ago

    @4c3299492c3357ee Hey, we're seeing folks reporting this lately.

    It looks like some of the recent issues are due to issues with an unlinked persona.

    You can check for both with these steps.

    1. Close the game
    2. Go to ea.com and choose to Sign In.
    3. Choose your console's login option.
    4. Follow the instructions and link your console and EA accounts if prompted.
    5. Start the game back up.

    Thanks. 

3 Replies

  • 4c3299492c3357e's avatar
    4c3299492c3357e
    3 years ago

    Every time I load up Apex legends and press X this keeps coming up. I have tried everything I can think of to try and fix this issue but nothing is working! I’ve restarted the game, uninstalled the game and reinstalled multiple times, checked all my internet components and reset too but no issues there, checked my EA account and it’s fine. Please help, I’ve been playing the game since the first day and I don’t want to lose everything I’ve worked hard to get and more importantly I want to play….

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago

    @4c3299492c3357ee Hey, we're seeing folks reporting this lately.

    It looks like some of the recent issues are due to issues with an unlinked persona.

    You can check for both with these steps.

    1. Close the game
    2. Go to ea.com and choose to Sign In.
    3. Choose your console's login option.
    4. Follow the instructions and link your console and EA accounts if prompted.
    5. Start the game back up.

    Thanks. 

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