Forum Discussion

5 years ago

Solved

PURCHASE FAILED

It's my first time buying a battle pass for a game so it's kind of exciting for me.
Few minutes ago I tried to buy APEX LEGENDS battle pass, worth 16SGD using my mastercard (GCASH).
Unfortunately, the transaction failed, but to my surprise, it already deducted the 16SGD to my mastercard.
Can anyone help me with this problem? Thanks!

EA_Kent
5 years ago
@lRCHRDl

I see, thanks for the details.

When you have the chance please reach out to the EA Help team so they can pull up your account and take a look at this purchase. Unfortunately payment issues aren't something we're able to investigate here on Answers HQ.

For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well.

/Kent

5 Replies

EA_Kent
Community Manager
5 years ago
Hi @lRCHRDl.

Are the funds from the failed purchase showing as pending in your bank account balance, or have they actually been withdrawn?

/Kent
lRCHRDl
5 years ago
@EA_Kent Hello Kent!

The game have already deducted the money to my account but in the order history of Origin, the status still shows that the transaction has failed.
At first I thought the transaction is going okay. Origin.com first deducted PHP53.20 or SGD1.49, then the 1000 coins, PHP567.46 or SGD16.
EA_Kent
Community Manager
5 years ago
@lRCHRDl

I see, thanks for the details.

When you have the chance please reach out to the EA Help team so they can pull up your account and take a look at this purchase. Unfortunately payment issues aren't something we're able to investigate here on Answers HQ.

For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well.

/Kent
lRCHRDl
5 years ago
@EA_Kent Thank you Kent!
IsaBuilds1
5 years ago
I have the same problem.I also used gcash mastercard for the payment. since this post was a month ago did your money got refunded?