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Levehzor's avatar
Levehzor
6 years ago

Random Packet Loss (PC)

Hello! I finally decided to write a post about packet loss issue I'm having since season 3. Every random game I enter will start to stutter (with packet loss icon in the top right corner) and s...
hehehehehxD's avatar
hehehehehxD
6 years ago

I'm experiencing the same problem, was fine before and now i keep getting red icons sometimes in the top right corner (not all the time), mostly i don't get them, but i can still feel like the game is stuttering / not smooth, and my fps doesn't drop from 144 where it's capped. It was perfect a like a week ago not sure what's happening

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there.

    We should try running through some troubleshooting to see if it helps with the packet loss you've been seeing. The best place to start would be with the basic connectivity troubleshooting steps over at the EA Help website. 

    If it keeps happening after that try running through the PC-specific steps as well. Let me know if you're still seeing packet loss after that. Thanks!

    /Kent

    • APOC4LYPTO's avatar
      APOC4LYPTO
      5 years ago

      Hi Kent,

      I have the exact same issue as Levehzor. It happens every other game and stays for the whole game. If I quit the match immediately and join another match there is no issue at all.

      Sometimes I play 5-10 matches without any issue and then suddenly I get the random packet loss game again. Also lately since seaons 5/6 it got more frequent and i have at least 3-4 packet loss games per evening if I am playing 10-20 matches.

      I have already tried most of the basic connectivity troubleshooting like flushing DNS, restart of router etc. . I also tried port forwarding and changing the data center but all the data centers have 0% packet loss and 10-20 ms ping for me at all time.

      Also checked in my router for any general connectivity issues but everything is just fine. I don't have any issues with packet loss in other games as well.

      I wanted to try the UOTrace application but for that I guess I need the actual Apex server address(es) to test it?

      I am on EU servers.

      Hope you can help me with this issue.


      Thank you in advance.

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hi @APOC4LYPTO, 

        I appreciate the details!

        Which datacenter are you normally connecting to? Have you had a chance to test any others to see if that makes a difference at all? 

        /Kent

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