Re: Account Reset to Level 1

Hey @EA_Mako I am having the same problem with my account. I just tried to login and seems like all of my progress as well as skins have been lost. Is there anyway you can help me on this issue as well?

@EA_Mako I am in the same boat. EA Help is doing nothing about it after several support tickets

HI Mako, 

I have the same problem, and i have had it for months.

Last time i contacted APEX support i was asked to just wait and it would fix it self, that was back in April... 

Is there something we can do? i have spent many hours and money on this account

same issue, all cosmetics are gone, all legends I had unlocked are gone, the account is back to level 1

@mickeymmb12 

In this case, your situation is due to unlinking an account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

It looks like your Steam account was just linked to this EA Account recently, and this EA Account has never launched Apex before the past few days. You'd need to re-link your Steam to whichever EA Account it was connected to originally to try recovering access to anything that's missing.

If you can't relink the account currently, our support may be able to help update that account information to get it linked back to the correct EA Account.

@EA_Mako Thanks for reply. The content was missing and then comed back. The issue is on the level only now.
I regularly play apex, sometimes it happens that I don't play it but we are talking about a short time like 1 week of stop no more.

@LoyckHope 

Does your level 1 have a green background? Can you take a screenshot in the lobby?

This sounds like you've just reached the next set of levels. Since Season 14, you can level up to 500 four times, for a total of 2000 levels. 

That way you can continue leveling and earning free packs. If you recently went from 500 to 1 and aren't missing any cosmetics, that's likely what is going on.

U mean this?

@LoyckHope 

Exactly that, yes! 🙂

That border on the bottom is from the second set of levels. You're basically 534, so you haven't lost any progress and will be able to keep getting free packs by leveling.

You can read more details on the increased level cap here if you're interested.

Apex Legends: Hunted Patch Notes (ea.com)

me too，how do you solve this problem？