Re: Apex continues to disconnect in the middle of my game!!!

I’m on PS4. How do I troubleshoot my connection for apex. 

simply remove the game and you will never facing this issue again 

I play on pc and its definitely not my router or my internet 

EA wdnmd dllm nms;l wdnmd ur mum want to die? are u * kidding me?

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@EA_Blueberry wrote:

@VeryRareSensei 

If you're down to troubleshoot let us know what platform you play on. It's very possible some quick minor tweaks can help correct the connection link to Apex Legends. I've experienced lag for a specific game before while others were fine, but after rebooting the network and console I created a fresh connection link with my network and the EA servers which in turn repaired the hiccups from the last link.

Let us know of any steps you may have tried too. A perfect example is here how some changes on the router side will fix connectivity issues. We're aware of code:leaf/net like related errors and those are being investigated, but if you're getting disconnected in every game there's something wrong we need to fix.

It's possible a router could have a firmware update and closed off ports for Apex Legends that need to be re-opened. We have them listed here for reference. 

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How do I fix it? I’m still getting these problems, I have been for a long time, please help me fix it

@EA_Blueberry

hey EA please fix you goddamn connectivity problem, i had problem like this minute agoe when i playing apex legends, i already got 3 kill and suddenly going back to main menu, and even worse i got banned cause you goddamn lame connectivity and my 3 kills not count in my profile

@EA_Blueberry 

I 've been getting this issue since early yesterday. Leaf error on Xbox one. It occurred after one VERY laggy game (our current internet struggles if a download is happening as well) and then since then every game I play the game disconnects at about 2 minutes in. EVERY GAME. There is no lag for the first part, then suddenly it freezes, my character teleports around and then bam disconnect with a leaf error. I have been told the error means it is on your end so what can I do to fix it?

Hi, @Dibdab001 

Sorry to hear about it disconnecting you every game, that would drive me crazy. You mentioned your internet struggles if a download is happening at the same time, do you know if there were any downloads happening when these disconnections were occurring?

Can you let me know what connection troubleshooting steps you've tried from your end so far if any were attempted?

Hi there. I stopped all devices just in case after that one laggy matches and I know that is no longer the issue as I get a solid 2-5 minutes of gameplay without lag until it suddenly boots me with a leaf error.

I have tried:

Signing in and out of my profile.

Changing data center.

Hard resetting the xbox one overnight.

Hard resetting the router overnight.

Playing a different game (titanfall 2 lol) to test connection and it worked fine, went back to apex and the issue still occurred.

@EA_Blueberry A further note, one troubleshoot I would like to do but cannot because of said internet speed is to reinstall the game. I am moving somewhere with better internet on the weekend but it would be nice to play tonight and tomorrow

I had to get an Ethernet cable to solve the problem, but it’s still laggy, and can freeze causing me to lose many games, but I don’t have any downloads running, I’m on local servers, and am not sure of the problem

Also, I play on pc, have very good internet, and sometimes apex legends will turn off the WiFi, disconnect me from WiFi and the game, before turning it back on again putting me back in, this happens like 1-2 times every 3 matches. As for the freezing, this is 3-4 times a game, I play wattson if that makes a difference, and really struggle to play at the moment.

@Dibdab001 

Do you have access to a PC or laptop where you can run a UO Trace to our servers so we can see what path your connection is taking?

It may not be your connection as the issue but a site it's hitting along the way that needs to be pinged to your ISP. The UO Trace program can be downloaded from our help article below.

Screenshot the UO Trace results and black out the first 2 hops to protect your IP before replying with it here. 

This is a good way to rule out any external factors before we dive into our more advanced troubleshooting. 

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

@EA_Blueberry Here are the screenshots:

Hopefully this tells you more than it does for me!

@Dibdab001 

Do you play on a WiFi or wired connection and did you run that trace route from a WiFi or wired connection? 

@EA_Blueberry  Wifi for both answers

@Dibdab001 

From an immediate glance at those results it's showing unacceptable ping for online gaming right out of the gates from your router. 

You mentioned you already power cycled your console and network. Do you know if your router has an option of two different WiFi channels? I have a 5.0Ghz and 2.4Ghz channel, I tend to get better results on the 5.0, but it can vary or everyone depending on where the router is in the house. If your console is far away from your router and behind multiple walls, that can disrupt your connection strength. It doesn't surprise me you're getting disconnected from matches with those results.

What I would do is try connecting to a different WiFi channel if possible. If not, you may want to try testing out the game by plugging in an Ethernet cable to see if you have better results. If that's the case, we can rule out it's WiFi strength related. 

If the results continue, changing your DNS on the console might yield some better results. We have steps on how to do that below.

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Hope that helps. After doing all those steps, try running the trace again. If it continues to show this criteria below, it's best to get in touch with your ISP and show these results to them so they can investigate the high ping time.

Understanding your results

There are a few things to keep your eye out for when running these tests.

• High ping times: If your average ping times are often above 150ms, you’ll see slower response times in-game. If they’re over 200ms, you’ll probably have connection drops.
• Packet loss: If you see numbers other than 0% or 100% in the % Loss column, it means data is being lost at that point in your connection. If you see it in more than one place, or if the numbers are high, this is probably what’s causing your connection issues. Make a note of the hops where packet loss is happening, and contact your ISP to let them know about it
• Big differences between the best/worst ping times: This is a good indicator of an unstable connection. The difference between your best and worst ping times should be 100ms at most. If it’s more than that, that means a jittery or spiky connection. This is what causes lag in games and is the source of frustrating inconsistencies in performance. If you see this in your UOTrace, talk to your ISP about that, too.

@EA_Blueberry 

Hahaha funny you should say the ping is unreasonable for any multiplayer game, i performed those result while someone was streaming (downloading) the tennis, as I told you it is unplayable with downloads but otherwise ping is usually fine.

Thankfully I am moving out tomorrow so can test a different wifi.

BUT it shouldnt be the wifi, I can play other multiplayer games fine. I do have both 5.0 and 2.4ghz options. The router is literally next to the xbox, its just the current tenant who got it got annoyed with waiting times for superior services.

Anyway I will try your DNS changing suggestion, as I haven't tried that. If that doesnt work I will let you know and I ll wait until I have moved.

@EA_Blueberry  Just tried changing the DNS to google servers from the default, and unfortunately i got kicked again. This time it was a code 'wheel' error

@EA_Blueberry new internet/wifi and its all good now, cheers

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@Dibdab001 wrote:

@EA_Blueberry new internet/wifi and its all good now, cheers

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