I do not currently have a PS4. Therefore, I am unable to confirm this.
The skins I acquired while playing on PS4 are active when I log in on my PC. However, the items purchased on PC and the Premium Battle Pass were lost due to cross-progression.
EA Staff (Retired)I purchased the following two items. However, These have been lost.
- CONDUIT skin "Player1". This is limited skin. Therefore, I am current unble to buy this.
- PREMIUM BATTLE PASS
Please refer to attached files.
I read your DM.
I paid money and got nothing. This happens to players who restarted APEX on a new platform after Season 19 started. Is it a specification that we lose items that can only be purchased with APEX COINS? Is this an official answer from EA?
Also, your DM says to "please reach out to our support". I have already reached at EA support. Then, EA support directed me to post here. (EA support does not solve this issue.) Am I just going to lose money due to this issue?
EA Staff (Retired)Hey @shaxcho
If you still have more questions on Cross-Progression, I would recommend reading through the following posts by the team:
EA.com blog:
Answers HQ Threads:
EA Help:
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To confirm, Accounts used after October 26th will not be merged:
Cut-off date- Oct 26, 2023
As explained in the original dev blog, if you started or linked a secondary account/platform after October 26th, the content from this account will not be merged.
Thanks!
