Re: Apex Legends lag/stutter issue on Xbox one

@EA_AljoWired, I have reset the Mac, changed the DNS, and fully reset the Xbox and router. I can't do qos or firmware update cause my router/internet provider doesn't allow me to .

@vM_Tilt 

You may want to look into getting your own modem and router. That often provides for a much better connection and it gives you a lot more freedom with managing your router settings. Have you tried alternate DNS settings? If not, try these steps. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

@vM_Tilt 

Sorry about that. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here.

@vM_Tilt 

13 ms is a bit high for a worst connection to the router when wired. Did you run this on a wireless connection by chance? Also, what country are you in?

@vM_Tilt 

You're getting a bit high starting with the 6th hop. While the connection to your router isn't exactly bad, it should still be in the single digits for the worst ping. Can you run the test one more time? I'd like to compare the 2. Thanks!

@vM_Tilt 

Thanks. The router connection is better. It's fluctuating. Which is pretty normal, but your pings are staying within acceptable limits. It gets a bit high as you get closer to the sever. That's normal also since the test server is most likely across the country from you. Can you try opening the ports for Apex. They are listed here. Chances are good you could use a modem and router upgrade though. You're pretty limited with not having access to editing the settings. Not having QoS can also mean your router isn't really good for gaming.

@vM_Tilt 

You can google the instructions for opening ports. There's some good help as well at www.portforward.com. As far as a recommended modem and router goes, there's a lot of options and it really depends on what your budget is. I imagine there's some good information online for gaming network equipment.

So frustrating this isn’t being looked in to.  There are so many posts on Reddit talking about the same issues.  

it isn’t a connectivity issue.

Thanks for all the feedback, everyone. I've passed this information on to the appropriate teams. I really don't know if/when I'll have some news on this, but the issue has been reported.

Thanks @EA_Aljo .  Good to know it has been reported at least.

@Redmattgame 

Speed isn't really the issue though. There are many other reasons a connection can have problems so relying on a speed test most definitely isn't recommended. It's sort of like taking a racecar on a road full of potholes. Sure, the car is fast, but you need a flat road to use all that speed. Regardless, as I previously said, I've reported this issue so we'll have to see what happens.

@Redmattgame 

I'm not saying speed is irrelevant. Obviously, you need decent speed, but just having high speed doesn't guarantee a stable connection. For example, a fast connection over wireless isn't going to be as stable as the same speed on a wired connection.