Re: Apex legends not loading xbox one

That worked thank you so much for your help you guys at ea are the best for feedback on problems amazing customer service thank you

@xillMatiCx_qdk6 

Great! Glad to hear you can play again. If you have any more issues, let us know. Have fun 🙂

It doesn’t work, I can’t do anything. It throws out an error code that isn’t on Xbox support

Hello, @BambyBuu 

What exactly is happening and what is the error you are seeing? Thanks!

Sorry, I load it multiple times and it just doesn’t work. It crashes the game, exiting it

Hello?

Please may someone help me?

Please?

@BambyBuu 

Please don't spam messages asking for a response. Thank you 🙂

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Sorry. I apologise.

i will text back in a few mins to tell you what happened

i mean comment

@BambyBuu 

Sounds good. Thank you.

It said: error reading “rpak” error 0x0000045d

And kicking me out of the game

@BambyBuu 

Are you getting this after power cycling your console? If so, try clearing the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Try playing again and let me know if you continue to have the same problem.

It said error loading “common.rpak” and kicked me off again.

@BambyBuu 

Just to be sure, you said you're playing on Xbox One, right?

That is correct.

Any new leads?

@BambyBuu 

Try deleting and installing Apex Legends. Let's see if that helps.

@BambyBuu 

I am responding as quick as I can. Please be patient. Thank you.

I am trying the reinstall method now.

i apologise I just thought you left or something.

sorry ☹️

@BambyBuu 

I'm still here for a couple of hours. I just have a lot of different messages and forums to monitor so it can take a bit to respond.

Hello, I tried it again today but it says there is a problem with your saved games. I did what it told me to do but it still doesn’t work

I reset my Xbox but kept the games and apps

will that do anything?

Still not working, any other ideas than to completely give up