Re: Apex legends not loading xbox one

@Gherkin247 

Try using alternate DNS settings with these instructions. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

Okay that might have worked but it could be one of those random times that it does work I will test further

Ok so that didn’t quite work but I can get it to work if I spam a so that I press a as soon as it gives me the option to, which is kind of annoying 

Okay well now that doesn’t work

@Gherkin247 

As a test, can you switch your connection to a mobile hotspot to see if that lets the game load? Again, this is only as a test and not meant to be a permanent solution if it works.

Didn’t work but I noticed that when I start the game it just says respawn and ea but doesn’t say panic button which I think it is supposed to because that is what it says when I play on switch which works

@Gherkin247 

Try deleting the personal saved data for your gamertag. Try following these steps:

• Press the Guide button and then highlight the [game] tile.

• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.

• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
  
  

There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

I figured it out, it was because I have usb plugged headphones that apex thought were a controller because I also have a usb controller so it got my mixed up

@Gherkin247 

Great! I'm glad to hear it. If you have any other issues, please reach out again. Good luck and have fun!