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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
7 years ago

Re: Apex Packs Disappeared

@VeryTrueMondSly  Hi! I can see a bunch of packs opened in a short period recently, and it looks like the items on your account match up with with the number of boxes you would have earned by now. 

I don't know your situation, but perhaps a friend or family member opened the boxes when you weren't looking?

I'll chase on my end to see if there's any way the packs could have been automatically opened, but it sounds unlikely. 

In any case, if you check your inventory you should have some new items, as well as some crafting materials. 

4 Replies

  • After the update today I jumped on and I counted all my unlocks and got 57 items (I can give you a full list if nessesary) Im lvl 24 right now, and it comes to 19 Packs (maybe more since I have the Crafting Materials, and I remember those may come in packs as well. 

    It looks like everything does check out, like you said, but I really, honestly dont recall opening them. Like I said in OP, they vanished after a match, so it looks like there really IS a bug that may have opened them and given me the items without notification/new blips. 

    But I thank you for the help in trying to get to the bottom of this. If only after all this ruckus I couldve gotten a Wraith skin, haha. 

  • I've played this game since week 1, and my packs disappeared if I didn't open them right away; I had contacted EA about this and I wasn't taken seriously as I hadn't spent money up to that point. (I've bought every season's battle pass to date now, but season's weren't out at this point) But sometime after this first encounter with EA, I received the missing items from the aforementioned packs, the only problem being is I missed out on all the recolors of the skins from these packs. The ONLY reason this bothers me is I have the Wraith 'Void Specialist' and I missed out on the 'Airship Assassin' because I got the items from said packs after this recolor had hit the store. I would have bought this skin with my 'legend tokens' in a heartbeat! Could someone from Respawn or EA please help me and give me the opportunity that I missed out on, which was because of a bug that I had no control over.

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    6 years ago
    @EA_David Hey I hit 480 and either my pack is not viewable also on PC or I just didnt get one.
  • @E9ine_AC this is the same problem I'm having and looking for answers. I just had 2 packs, one from an Arenas flash event, one from a free battle pass level, each notified me after the game only to find nothing on the home screen