Re: Bad_module_info

Just adding my voice to the list.

I experienced this error MANY times during my first 5 hours of playtime. I tried standard troubleshooting methods such as updating drivers and Windows Updates, as well as the solutions I found in the forums like setting the .exe to disable screen optimization. 

Nothing worked. 

Nothing work I litteraly tried everything, need a fix 

im still experiencing this DUMB issue, like the rest of us.

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0xe4c
Faulting application start time: 0x01d4d3bdb6744be2
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: 31711942-487b-42d7-954b-e883d92bbdb0
Faulting package full name:
Faulting package-relative application ID:

Hey all,

I'm afraid I don't have an update to share from the team around this at the moment, but I combed through this discussion on the Apex subreddit and found some steps others mentioned that worked for them for this bad_Module_info error. I was hoping you can give these a try and report back on whether you had some success with them. Please include a DxDiag too if they did or didn't work.

Here are some of the comments I found:

"Try turning off Volumetric Lightning. No bad_module since - for me." (that's found within the game's video settings)

"Are you running VSYNC? I changed mine down one step from Triple (unsure of name) and have never had a crash since. May be worth a look.

https://www.reddit.com/r/apexlegends/comments/axratq/nvidia_driver_41935_for_apex_legends_fixes_dxgi/ehx43fi"

"People who are getting bad_module_info crashes try this:
Open in-game overlay (Alt+Z)
Stop any recordings you have enabled
Disable in-game overlay from GeForce Experience
This reduced the crashed drastically for me. Hope it helps you guys as well.
Edit: Btw. The crash to desktop without error message is most likely the bad_module_info crash which you can check from the Windows Eventviewer"

"for amd user with FX-6*** series cpu, there a fix that work for me
step 1 - open apex legends
step 2 - open windows services by searching "services" using the windows home button
step 3 - stop windows audio endpoint builder (its near the bottom)
step 4 - start windows audio (its right above audio endpoint builder)"

Same problem here :

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x1f68
Faulting application start time: 0x01d4d4530875747e
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: 9faadc7a-ded1-4329-9616-8ece0f74f3dd
Faulting package full name:
Faulting package-relative application ID:

@Prozacel 

Can you try the steps I posted above and include a DxDiag please?

@EA_Blueberry 

"Try turning off Volumetric Lightning. No bad_module since - for me." (that's found within the game's video settings)

I have always had this disabled.

"Are you running VSYNC? I changed mine down one step from Triple (unsure of name) and have never had a crash since. May be worth a look.

No, I've also tried enabling it and it still crashed. on all Vsync settings

People who are getting bad_module_info crashes try this:
Open in-game overlay (Alt+Z)

I have all overlays disabled, even hardware acceleration disabled on Chrome/Discord etc

"for amd user with FX-6*** series cpu, there a fix that work for me

I have an Intel i3 8100

Attaching my Dxdiag

@EA_Blueberry 

List of things I have tried.

1. Installing an older version of Windows 10
2. Installing a multitude of different drivers
3. Changing all video settings
4. Disabling all Amd optimized features for game
5. Disabling / Enabling Vsync - Disabling/Enabling Freesync
6. Eac restart service , Low priority Etc
7. Disabling Full screen optimization
8. Running as Administrator (literally everything)
9. Changing Cpu priority
10. Capping my Fps at 75
11. Installing Apex on a different SSD
12. Cleaning my Ram after a crash
13. Playing in a different Resolution, both windows and Apex
14. Playing in a different Refresh Rate
15. Downloading all the drivers for my Motherboard from Gigabyte
16 . Manually uninstalling and reinstalling all the Microsoft redist packages to the latest one.
17. Running everything on Low / off
18. Running everything on High/On
19. Default settings in Apex
20. Playing in Fullscreen / Windowed / Borderless
21. Disabling Windows firewall
22. Disabling all Anti-Virus software

I'm sure there are another 30 random things I've tried but still open to suggestions. Hopefully this can be patched soon.

I will say this, before i upgraded my graphics card from an Nvidia 1050ti to this Rx580 i wasn't crashing nearly as often (but i was still crashing) not enough where i didn't dump a ton of money into this game.

I have no problems running any other games or problems with crashes, this includes Titanfall 2

@LethalDF  Same for me, I've the rx580 8gb and tried everything, nothing work. I did a lot of research and seems like it's a problem with version v1709 of windows 10. Sry for my bad english

@smt923 

Are you able to update to Windows 10 1809 to see if you experience crashes on that version?

getting the bad_module_info myself. tried all the fixes mentioned here and other places.

@EA_Blueberry  thank you for your quick reply. 

I attached a DxDiag.

Also followed your steps but didn`t solved the problem. I have this issue for a long time, weeks I can say and is a pain.

i have the same problem but when your technical support couldnt fixed it they blame the error on Microsoft fault..

i played other battle royal games and never had this problem before only in this game.. is anyone trying to fix it?