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EA_Mako
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4 years ago

Re: Blue Screen Windows Crash While in Games: PAGE_FAULT_IN_NONPAGED_AREA

Hey @timePassSheng,

This is a fairly unusual error, sorry to hear it's been causing trouble for you.

This accompanied with a blue screen typically points to a memory issue, but may be worth checking through and running the System File Checker tool as well. 

I'd also try checking through these options to manually reinstall Easy Anti-Cheat given the attached files here.

This is not an EA website, but this page contains a number of other useful steps to try troubleshooting this particular error that may come in handy.

1 Reply

  • Hi there EA_Mako!

    I don't know if EA has had the opportunity to look into the issue OP was having, but myself and others on the r/ApexLegends subreddit also have been encountering the same issue. Personally, I've only seen this since the Season 13 update a few weeks ago, accompanies by the occasional Engine Error. Previously I've never had issues running Apex Legends both on my old PC and on my current one.

    The Failure ID Hash I

    I just followed your instructions on how to reinstall Easy Anti-Cheat, and I'm hoping that it will resolve the issue. I hope that EA can devote the resources to identify if there is a larger issue with Easy Anti-Cheat causing these BSODs since the new season of Apex launched.

    I did run several intensive tests on my system to analyze if either the RAM, VRAM in the GPU, my SSD, or overall system were causing the issues (even ran all possible driver updates) but nothing came up faulty.

    Below is my system specifications for visibility:

    CPU:      Intel i5 12600

    MOBO:  ASUS Prime Z690 D4 WiFi

    GPU:     EVGA RTX 3070 Ti FTW2

    RAM:     Corsair 32 GB (4x8GB)

    SSD:      Samsung 970 Evo Plus NVMe

    OS:        Windows 11

    Thank you very much!

    Debugging Details:
    ------------------
    
    
    KEY_VALUES_STRING: 1
    
        Key  : AV.Type
        Value: Read
    
        Key  : Analysis.CPU.mSec
        Value: 1249
    
        Key  : Analysis.DebugAnalysisManager
        Value: Create
    
        Key  : Analysis.Elapsed.mSec
        Value: 4629
    
        Key  : Analysis.Init.CPU.mSec
        Value: 281
    
        Key  : Analysis.Init.Elapsed.mSec
        Value: 3457
    
        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 89
    
        Key  : WER.OS.Branch
        Value: co_release
    
        Key  : WER.OS.Timestamp
        Value: 2021-06-04T16:28:00Z
    
        Key  : WER.OS.Version
        Value: 10.0.22000.1
    
    
    FILE_IN_CAB:  052922-7109-01.dmp
    
    TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
    
    
    BUGCHECK_CODE:  50
    
    BUGCHECK_P1: ffff864d50000008
    
    BUGCHECK_P2: 0
    
    BUGCHECK_P3: fffff800337d91c8
    
    BUGCHECK_P4: 2
    
    READ_ADDRESS: fffff80034105450: Unable to get MiVisibleState
    Unable to get NonPagedPoolStart
    Unable to get NonPagedPoolEnd
    Unable to get PagedPoolStart
    Unable to get PagedPoolEnd
    unable to get nt!MmSpecialPagesInUse
     ffff864d50000008 
    
    MM_INTERNAL_CODE:  2
    
    BLACKBOXBSD: 1 (!blackboxbsd)
    
    
    BLACKBOXNTFS: 1 (!blackboxntfs)
    
    
    BLACKBOXPNP: 1 (!blackboxpnp)
    
    
    BLACKBOXWINLOGON: 1
    
    CUSTOMER_CRASH_COUNT:  1
    
    PROCESS_NAME:  r5apex.exe
    
    TRAP_FRAME:  ffffcd0a82bc66c0 -- (.trap 0xffffcd0a82bc66c0)NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=ffff858000000008 rbx=0000000000000000 rcx=0000447000000000
    rdx=00000019aa000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800337d91c8 rsp=ffffcd0a82bc6858 rbp=0000fffffffff000
     r8=fffff800337d91b0  r9=fffff800337d91b0 r10=2c910b75707c88e9
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    nt!MmGetVirtualForPhysical+0x18:
    fffff800`337d91c8 488b04d0        mov     rax,qword ptr [rax+rdx*8] ds:ffff864d`50000008=????????????????
    Resetting default scope
    
    STACK_TEXT:  
    ffffcd0a`82bc6418 fffff800`338a09bd     : 00000000`00000050 ffff864d`50000008 00000000`00000000 ffffcd0a`82bc66c0 : nt!KeBugCheckEx
    ffffcd0a`82bc6420 fffff800`3371abd6     : ffff82d2`80ced378 00000000`00000000 ffffcd0a`82bc6620 00000000`00000000 : nt!MiSystemFault+0x20939d
    ffffcd0a`82bc6520 fffff800`338256f5     : ffff82d2`80ced380 00001fa0`00000001 00000000`000001b7 00000000`00000000 : nt!MmAccessFault+0x2a6
    ffffcd0a`82bc66c0 fffff800`337d91c8     : fffff804`a1790caf 00000000`00000000 00004470`00000000 0019da6e`00001000 : nt!KiPageFault+0x335
    ffffcd0a`82bc6858 fffff804`a1790caf     : 00000000`00000000 00004470`00000000 0019da6e`00001000 00000000`00001001 : nt!MmGetVirtualForPhysical+0x18
    ffffcd0a`82bc6860 00000000`00000000     : 00004470`00000000 0019da6e`00001000 00000000`00001001 00000000`00000000 : EasyAntiCheat+0x20caf
    
    
    SYMBOL_NAME:  EasyAntiCheat+20caf
    
    MODULE_NAME: EasyAntiCheat
    
    IMAGE_NAME:  EasyAntiCheat.sys
    
    STACK_COMMAND:  .cxr; .ecxr ; kb
    
    BUCKET_ID_FUNC_OFFSET:  20caf
    
    FAILURE_BUCKET_ID:  AV_R_(null)_EasyAntiCheat!unknown_function
    
    OS_VERSION:  10.0.22000.1
    
    BUILDLAB_STR:  co_release
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    FAILURE_ID_HASH:  {de037a2f-1007-fb78-fc0b-814c5461dfd3}
    
    Followup:     MachineOwner
    ---------