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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Can’t buy Apex Coins

@KiZiah526 

Gotcha, thanks!

It sounds like this might be happening due to an age restriction on the EA Account. If the date of birth on the account is under a certain age it would block the ability to make purchases until it ages up to an adult account. 

/Kent

14 Replies

  • KiZiah526's avatar
    KiZiah526
    Not applicable
    5 years ago
    @EA_Kent It upgraded me to a teen account. I don’t exactly remember what it’s called. So I won’t be able to buy anything until I have a adult account? Or is there another way I can have someone buy them for me.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @KiZiah526 

    If you're on a teen account there might be some parental controls set up to prevent in-game purchasing. That's something that would need to be changed from the parent account in the privacy settings. 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @adyks01 

    Are you also on PlayStation? If so, try power cycling your console to see if that helps. 

    If you're still running into the same message afterward I'd recommend getting in touch with PlayStation support so they can take a look. I'm afraid we don't have any visibility into the PlayStation payment system from our side. They should be able to see if there are any issues that would be preventing you from buying coins. 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @DarkStaar6969


    Did you change the location on your account before this started happening? 

    /Kent

  • FuriouzPanda's avatar
    FuriouzPanda
    Not applicable
    4 years ago
    @EA_Kent Hi Kent, I have changed the location on my account before it happened and I still cannot purchase. I changed the location from USA to Mongolia, which is where I live now.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @FuriouzPanda 

    I've seen some cases in the past where setting your location to certain countries can cause issues like this because of local laws, but I'm not sure if Mongolia is one of those locations. 

    I think it might be best to reach out to the EA Help team so they can take a look at your account. You can find more information on how to set up a case with them at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

    /Kent

  • playerofapex788's avatar
    playerofapex788
    Not applicable
    3 years ago

    soo im on pc and i have funds but i whenever i try to go into apex i cant open the store to actaully buy the apex coins

  • Boooooo5's avatar
    Boooooo5
    Not applicable
    3 years ago
    @EA_Kent me too i have the same problem im pc player and i use steam to play apex how can fix it please ?
  • Rayydawgydogg's avatar
    Rayydawgydogg
    Not applicable
    2 years ago

    Apex won’t let me purchase apex coins. I’m not on a teen account either. It keeps saying “something went wrong” not sure what happened there. Please try again later. It’s been doing this for awhile now. 

  • CollidingStar's avatar
    CollidingStar
    Not applicable
    2 years ago

    Did you find the solution for this? I'm on the EA account, not on the steam and I can't purchase apex coins, my account isn't a teen account as well, and it says the same thing it says to you.

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