Community Manager

Re: Can’t buy Apex Coins

Gotcha, thanks!

It sounds like this might be happening due to an age restriction on the EA Account. If the date of birth on the account is under a certain age it would block the ability to make purchases until it ages up to an adult account.

/Kent

14 Replies

KiZiah526
Not applicable
5 years ago
@EA_Kent It upgraded me to a teen account. I don’t exactly remember what it’s called. So I won’t be able to buy anything until I have a adult account? Or is there another way I can have someone buy them for me.
EA_Kent
Community Manager
5 years ago
@KiZiah526

If you're on a teen account there might be some parental controls set up to prevent in-game purchasing. That's something that would need to be changed from the parent account in the privacy settings.

/Kent
adyks01
Not applicable
5 years ago
@EA_Kent its happening to me too but I don't have a teen acc
EA_Kent
Community Manager
5 years ago
@adyks01

Are you also on PlayStation? If so, try power cycling your console to see if that helps.

If you're still running into the same message afterward I'd recommend getting in touch with PlayStation support so they can take a look. I'm afraid we don't have any visibility into the PlayStation payment system from our side. They should be able to see if there are any issues that would be preventing you from buying coins.

/Kent
DarkStaar6969
Not applicable
4 years ago
This is happening fpr me too how can i fix this
EA_Kent
Community Manager
4 years ago
Hi @DarkStaar6969,

Did you change the location on your account before this started happening?

/Kent
FuriouzPanda
Not applicable
4 years ago
@EA_Kent Hi Kent, I have changed the location on my account before it happened and I still cannot purchase. I changed the location from USA to Mongolia, which is where I live now.
EA_Kent
Community Manager
4 years ago
@FuriouzPanda

I've seen some cases in the past where setting your location to certain countries can cause issues like this because of local laws, but I'm not sure if Mongolia is one of those locations.

I think it might be best to reach out to the EA Help team so they can take a look at your account. You can find more information on how to set up a case with them at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.

/Kent
playerofapex788
Not applicable
3 years ago
soo im on pc and i have funds but i whenever i try to go into apex i cant open the store to actaully buy the apex coins
Boooooo5
Not applicable
3 years ago
@EA_Kent me too i have the same problem im pc player and i use steam to play apex how can fix it please ?
TheSamuraiNessi
Not applicable
3 years ago
Same I don't have a teen account and it says unavailable
Hunterh2022
Not applicable
3 years ago
Same
Rayydawgydogg
Not applicable
2 years ago
Apex won’t let me purchase apex coins. I’m not on a teen account either. It keeps saying “something went wrong” not sure what happened there. Please try again later. It’s been doing this for awhile now.
CollidingStar
Not applicable
2 years ago
Did you find the solution for this? I'm on the EA account, not on the steam and I can't purchase apex coins, my account isn't a teen account as well, and it says the same thing it says to you.