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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Cannot Connect to EA Servers

@kirstiehope 

Just to confirm, your Xbox is wired and not on wireless, right? Also, try using alternate DNS servers. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

5 Replies

  • kirstiehope's avatar
    kirstiehope
    5 years ago

    I got on for a few hours today just from retrying, restarting everything etc. 

    However I tried to get on tonight and had the same issues. 

    Just changed the DNS to the ones you recommended and I was able to load up right away! 

    Hopefully that fixes it from here on out! 

    Thanks so much EA_Aljo 🙂 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @kirstiehope 

    Great! You're very welcome. If you have any other issues, please reach out to us again. Good luck and have fun 🙂

  • jasterdad's avatar
    jasterdad
    5 years ago
    @EA_Aljo I am playing NHL19 on my Xbox series X and I have been getting the same error . Are the DNS game specific or just to connect to EA servers in general?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @jasterdad.

    Those suggested DNS settings are not game specific. If you can't connect, the first thing to try is power cycling your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • jasterdad's avatar
    jasterdad
    5 years ago

    I've done that. It's only on the Xbox series x.

    I played on my Xbox one and I was logged in automatically. Should I log out of the one when I'm not using it? 

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