I have contacted support 3 times already and I continue to get the same answer, "you have no penalties on your account". I was told to go to a live chat if I was unable to play the game, however, there is no option for a live chat anywhere. Where do I go and how do I start a live chat?
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2060
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Hinfrem
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Can happen anywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just playing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 7/10/2020
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I get booted out of the game and given the error code snake
What should be happening instead? Letting me play the game
Steps: How can we find the bug ourselves? No clue
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Heya.
I have seen some more error code snake topics come across, and the answer on the forum is the contact EA support. I did, and I just get a generic answer to check my connectivity, even tho error code snake is prescribed as a temp ban. EA even responded to my ticket with "Hi UNKNOWN", even though my ticket was made through my EA account. This makes me doubt they will even take it serious, so I was wondering what I could do, or where I should contact maybe, because this is just a half assed answer.
I keep getting code snake during ranked matches only. Must've lost a few hundred ranked points plus the penalties. What gives?
Code snake is meant for a ban? but then I just have to wait out the abandon penalty to play again... have changed banners and poses and what not when the bug was first noted but no change...
Really makes playing unejoyable.
truee me too that made me angry the whole day
Has anybody made any progress? I've tried contacting ToS many times but it's pretty obvious it is overlooked and dismissed as a properly given ban.
Come on, it's pretty easy to figure out something is going on with this wave of false bans. You can find many posts on Twitter, reddit and in here.
How come we get permanent bans out of the blue, no warning before, no chance to appeal for it.
We seriously need help to recover our accounts. This season is practically over so we already miss on the last rewards of our already bought season pass, not to mention all the previously bought skins and whatnot.
Can we be helped here?
Yep same here. I've given up. Been banned since the 17th or 18th so not as long as you. Have tried around 5 emails to ToS team. 3 live chats all of which were escalated to ToS team (even when I asked them to not bother). Most of those live chats my questions were dodged or ignored. Received conflicting information at different times from both chats and emails. I even had a conversation with the EA Help twitter account in DMs where they admitted I had been given misinformation.
Pretty sure we're all *. Also im 90% sure there is actually no ToS Team. All cases being sent to them are just met with auto-replies. I don't think I've seen a single instance of someone interacting with a human from this 'team'.
Is there any news if the new season patch will address any of the hundreds of false bans? Or is it time to uninstall and move on?
Please don't bother referring to the ToS team. We all know they don't exist.
