Community ManagerRe: Complaint Regarding EA TOS Team's Refusal to Disclose Account Ban Reasons
I'm afraid this is not the Terms of Service team, and they cannot be reached via the forums. These boards are for discussion of the game, not to reach the ToS team. The only way to do this would be via an appeal, which I see you've already done multiple times.
It looks like the team confirmed the reason for this ban with your initial appeal back in February 2024, in case 165053591. You should be able to review prior cases from your case history page. They give the reason for the ban and provide examples of what types of behavior would fall into that category based on our Terms of Service, but note that they will not provide specific program names or detection times.
Locking the thread here as this is not an issue we can assist with via the forums.
