Re: connection rejected invalid token no marker

Hey Kent ya I did those steps idk what to do if I join a friends lobby it will put me in a game most of the time but if I'm party leader it wont ever put me in and I have been playing apex since season 1 and this happened when the crossplay update came out and my apex is up to date what do you think it is ? Thanks

@tomterfick12 

Hmm, gotcha. It is weird that it would only happen if you're the party leader. Does it happen when you're grouped up with particular people, or is it just any time you're in a party regardless? 

/Kent

As long I'm in a party with other people with their apex working I'm good but I cant solo ready up and I'm on ps4 what should i do next i have uninstalled and reinstalled the game also 

Also if I'm in a party I cant be the party leader I have to go off of someone else 

@tomterfick12 

Ah, I see what you mean now. Thanks!

Can we try setting a different DNS on your PS4 to see if that helps with this error? In some cases using a different DNS can help with issues like this. You can update the DNS on your console using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Automatic under IP Address Settings 
6. Choose Do Not Specify under DHCP Host Name 
7. Select Manual under DNS Settings 
8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.  
9. Select Next 
10. Choose Automatic under MTU Settings 
11. Select Do Not Use under Proxy Server 
12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Let me know how that goes once you've had the chance to give it a try. Thanks!

/Kent

Just did that but sadly same problem what's next

@tomterfick12, 

I appreciate you giving that a try. Do you have more than one PS4 connected to the same network? If so, can you try setting a static IP address on your console to see if that helps as well? I've seen some cases where IP address conflicts on the network can cause similar issues. 

You can find more information on how to set up a static IP address over at the Port Forward website. Once you've had the chance to give that a shot please let me know how it goes. 

/Kent

Ya there is only one ps4 at my house and my nat type is already type 2 

It’s so refreshing to see another player with the same problem. I’m from the Caribbean and here all my friends with the same internet company as me have been experiencing this. I want to play apex so bad I’ve only completed so little of the battlepass.

Hi guys, I have the same problem since the aftermarket patch. Miss playing the game a lot, I hope that this guy from EA takes us seriously and gets to the root of the problem. I'm from Ireland and my provider is Vodafone. I contacted them and they said that it is not their fault. Please help!!

What's next

Thanks for the updates!

Which datacenter are you normally connecting to? Have you tried switching to any others to test and see if that makes a difference at all? 

/Kent

By data center do you mean what server I'm connecting to on apex if so I'm on Oregon 1 I think 

@tomterfick12 

Right, that's what I was referring to. If you try changing to any other servers are you still running into the same error? 

/Kent

Yes sir same problem 

Its got to be something with the internet provider because if I use the internet of my phone im all good no invalid token still its really slow so I would prefer using the other one. I'm kinda confused because I saw that in trello they were trying to fix this error so they know its affecting many people yet no BP refunds no nothing.

@alga1999 

There was an issue quite a while ago where some players were getting Invalid Token errors, but that particular issue was fixed. The other login issues that are mentioned on the Apex Tracker are very specific, and don't happen in the same way as what you've been seeing. This seems like something different.

If you're not getting the same error when you're using a mobile connection it does sound like it's specific to your home connection. It might be best to reach out to your Internet Provider to see if they can offer any advice on what might be happening. 

/Kent

Well I've called multiple times and they said its all good in there part. I really dont know what to do at this point I don't wanna leave apex.

So what do I do ? 

Do you have access to a PC on the same network as your console? If so could you try running a UO Trace so we can take a look? That is a test that should give us a more detailed look at the connection between your home network and the servers. If there's anything happening along the way we might be able to spot it. 

You can find more details on how to run the test over at the EA Help website. Look for the section on that article titled How to run UOTrace. Once you have the results please send them to me in a direct message. 

Thanks!

/Kent

@alga1999 

Thank you for sending over those results. It looks like a lot of the hops on the test were timing out, so we couldn't actually capture the results. That can happen when necessary ports are closed. Have you had the chance to make sure all the required ports are open on your network for Apex Legends? 

You can find more info on the necessary ports over at the EA Help website. If you're able to try opening them please let me know if it's still giving you the same Invalid Token error after that. 

/Kent

Yeah so I tried opening the link for opening ports in PlayStation and this error pops out. Kinda losing faith here...

Not Found

The requested URL /support/connectivity/ was not found on this server.

Still nothing I've tried almost every port and I've done the basic troubleshooting  I've called my internet provider yet the error still persist  thanks for the help. kind of dissapointed in the outcome.

Thanks for giving it a shot!

Do you have any other accounts on your PS4 that you can use to access Apex Legends? If so, can you try signing into the game with another account to test and see if you're running into this same error? I am curious if this is only affecting a specific account, or if it's happening with all accounts on the system. 

If you're able to test this please let me know how it goes. Thanks again!

/Kent