Re: Crashes unacceptable

The issue is the bad_module_info crash. Happens every damn time, game crashes to desktop with no error, checked window's event viewer and that's what's causing it. Bad module info. And it happens randomly to all players. Got a FX6300 and a RX570, tried every single thing to make your game work. Even bloody reinstalled windows 10. At least * acknowledge people having this issue, since we've been inside this forum begging for a fix for more than a week now. 

Here's my Diag before you say the drivers and all that crap i've reinstalled rolled back clean booted all that *.

Cmn, community manager... There is a thread with title like "FX6300 Crashes random". In this thread the ONLY ONE solution is "Disable the 5th and 6th core from BIOS". And maybe yes, it works for hours, but after a random time it still crash. Disabling the core of processor is not a "solution". It is not a "hardware" problem. It is a problem of a game. In that thread, i guess, people provide you enough information about it.

We all waiting the official response from devs, that they are solving the problem. Or trying to solve. But now, we have the OFFICIALLY response from the COMMUNITY MANAGER, that this is "your problem". Its so disgusting...

UPD: And i really want to play this game. Attached the dxdiag.

No error, crashes randomly, it's not triggered by fights, explosions etc. 

I do know my drivers aren't updated, I have tested the game with newest drivers and it didn't help. Tried every single possible fix

*descriptions of the issue and dxdiags have been posted on the main threat already, not sure why we're doing this again.

Well, I guess we're never gonna play this game without crashes. Yay. .

@EA_Darko
Edit: Crashes with no error message and goes back to Origin. Rolled back my GPU drivers, everything else is up do date, clean uninstalled/installed my GPU, tried playing without any programs open, set everything to low, tried capping the FPS, increased my paging file size to 20GB, tried playing on a monitor with a smaller resolution, disabled every overlay I have, changed the refresh rate of my monitor (and almost lost a monitor), enabled/disabled any funny stuff in my AMD Radeon Settings like chill, relive and sync, uninstalled/installed the game multiple times, both on my SSD and my HDD, repaired the game multiple times, and I think that's all.
I won't try the other fixes because most of them are detrimental to my hardware.

My DxDiag:

Here you go. Add that to the pile of dxdiag logs please. 

Edit: Random crashes with no error. Tried everything, nothing works.

That's a big lols. Are you saying that every person in this threads

https://answers.ea.com/t5/Technical-Issues/Apex-Legends-crash/td-p/7419751

https://answers.ea.com/t5/Technical-Issues/Apex-legends-crashing-without-error/td-p/7421009

have system issues?

Guess what? Disabling overlays, updating drivers, windows or turning on Vsyncs turning of G-syncs is not a SYSTEM ISSUES even if it does help some people for some times. Game should work and not randomly crash without errors with working overlays, working origin, any stable drivers in fullscreen, in borderless in any fps with any PAGING FILE, overclocking, no overclocking, min settings max settings etc. All this "solutions" and "system issues" aren't solutions or system issues at all. 

"Vast majority" of people who have issues won't even visit with forum or report anything especially when there's no proper report features ingame. How can you possible know about vast majority? You can't. Especially when many people play on ps4(which btw also has crash issues). And who cares about vast majority anyway? I and a lot of people have crash issues and tried every dumb "solution" even tho it's obvious that they won't help. How knowledge about "vast majority? changes ANYTHING? It just sounds arrogant.

I read all this threads and rarely see "system" issue. It looks more like game stability issue.

@EA_Darko My game crashes randomly without error, just like I would've pressed alt+f4. Sometimes it freezes for 1-2sec before shutting down.

I'll copy and paste the other users tested fixes, since it's exactly what I've tested as well.. plus a few more I can't remember atm..

I've got a new rig, i5 9600k, 1080ti 11gb, 16gb ddr4 3200mhz.

Here's my dxdiag.

Don't tell me it's a system issue, cause it's not. I've played tons of games on the highest settings, without any issues .. ever.

It feels like all you do is stalling..or trying to avoid us, so you don't have to do anything. Cause all the information is out there, and I really feel it should be in your interest to have a game that works flawless for everyone with a decent gaming rig.

Guess I'm gonna attach my dxdiag too. Although honestly, I don't really see the point of it.

Also, yes I do have an FX-6300, but even if I don't get the occasional freeze and then disconnect, I just get the crash to desktop without any error. Playing this game is like walking on a bloody minefield.

Its not a system issue its a game issue but they dont care since they got so many players, no error messegaes crash, but if you look in realibility history there is error showin, Faulting Application Path: bad_module_info

Problem signature
Problem Event Name: APPCRASH
Application Name: bad_module_info
Application Version: 0.0.0.0
Application Timestamp: 00000000
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 00000000
Exception Offset: 0000000000000000
OS Version: 10.0.17763.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: 2fa587f61571ffe999423f2b2f32e164 (120792870519) thats a game issue..

I appreciate you replying on this thread. It seems to me that a substantial amount of other people are also having this same issue. It is in the vast majority of this forums other threads. It would mean everything to me be able to play this game again. This is really frustrating.

I have sent in two tickets with the DxDiag with this error, but both of them were marked "closed" without a resolution. I can reply later with a DxDiag - however, I am not at home right now.

The error is verbatim: [Engine Error] "0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed"

This will happen once I am in a match, sometimes it takes 30 seconds, sometimes it takes 3 minutes. Game runs buttery smooth, everything fine. Then bam - The game will Freeze, and the above Error will pop up. Clicking Ok on the error window will close the game window.

I was playing since your launch without any hiccups whatsoever - but since yesterday (2/11/2019) I have been unable to finish a match. Through 6 hours of trial and error last night, I have tried all the following - with a corresponding control test, and every combination inbetween to no avail: 

1) Rolling back to every Nvidia driver version going back to 416.94, also deleting Nvidia GeForce Experience

2) Switching between Fullscreen + Windowed + Borderless

3) Any and All Video Quality Settings, from Lowest possible, to Highest Possible

4) Turning off V-Sync

5) Turning off G-Sync

6) FPS Limiters

7) Stock CPU Speeds & Stock GPU Speeds / Overclocked CPU & GPU

8) CPU Core limiters

9) Repairing Game Files, Uninstalling Game via Origin Launcher

10) Clean Re-Install of Origin & Apex Legends, deleting all cache files etc. etc.

11) Turning off/Removing any and all Overlays - Origin & Third Party.

12) Turning off/Removing any and all potentially invasive background processes

I guarantee there are more tests/controls I missed on this list - I tried everything. Im serious.

6. hours.

Please advise. Thank you for your help.

i7-8700k

32GB 3200Mhz 14CL

1TB 970 Pro M.2

EVGA GTX 1080 Ti FTW3

Gigabyte AORUS Gaming 7

We still haven't heard from @EA_Atic on this thread btw.

@EA_Darko 

Problem: Game Crash without Error, Event Manager says: Bad_Module_info

Problems in other Games? No

I Tried:

- Different Drivers for GPU

- No OC on CPU/GPU/Ram

- Closed all unecessary background programs

- Disabled Overlays

- installed VCredist and directX 

- Different Ingame Settings

- disabled full screen optimization and Gamemode

- Used compatibility mode (win8)

- Repaired the game

- Run multiple Tests to find any faults in my System, but everything is fine.

.........and alot more what i already forgot.

System:

Asrock z170 pro4

i5 6600k @ 4.2ghz

16gb DDR4 @ 2600mhz cl13

Vega 56 Pulse @ 1600/900mhz

Game is installed on a SSD

144hz Monitor (on what the game runs) + 60hz 2nd monitor

USB Soundcard

My guess is (if it's nothing with the game), maybe a sound issue?

The game just crashes without an error. DxDiag attached.

@EA_Darko  Thanks for taking the time to help. Sorry we are all just frustrated wanting to play games with our friends and have some fun.

I have the random crashes during game play straight to desktop. 

Any help would be appreciated.

I just had the message "anti cheat not running" after restarting the game

Is easy anti cheat crashing and closing the game? Or detecting false positives and closing the game?

Respawn's post on Reddit talking about "working on crashes".
Hope they're talking about the CTD crashes with no error messages and not only the DirectX, AMD Phenom or "Party Leader Quit" crashes.

@KonichiwaPunpunFrom looking at the thread, the only thing we're getting this week is a developer update. Yay.

Pretty sure that one is not related.

I had that msg before I updated to ver. 418.81 drivers and I also read a post on the Apex Legends subreddit that Respawn is aware of that and it's a bug.