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14 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @FNTSM 

    I don't have any updates on this currently. I don't know when I will either. We'll just have to wait for something to be announced on our official channels.

  • FNTSM's avatar
    FNTSM
    2 years ago

    Well, It's definitely not the answer I wanted :D 
    Has the Apex Legends (Respawn Entertainment) development team been notified of this issue? Thank you for your patience :D 

  • Do you think there are any reparations likely to be given to players affected? We've lost weeks of time to make progress on the battle pass and lost time on the event too

  • @Arobrose i agree, there has to be some sort of reparations to give back to us. some of us have spent lots on skins or hierlooms "luckily i only have ramparts" but still i have so many of her skins i paid for and weapon skins. Something has to be given to us for all that money and time put in. I understand some people leave games for awhile and never come back, then some people have real world things going on but even then not being able to get back into something you spent a lot on is crazy.
  • 12oby's avatar
    12oby
    2 years ago

    I agree too. I was so excited to play new season until I came back to my country from study abroad over than 1 year. and this happens.

    Im still losing my time to do battlepass, rank league and events for 3 weeks. I don't think it's worth it even if the account is returned safely.

    Seriously I cant believe this situation, EA.

  • Over 3 weeks and we still can't even get a response other than "we don't know if or when this will be fixed"

  • @EA_Aljo
    I really hope you / they consider that this is a big issue.
    We are players. We spent thousands of hours and money on our accounts and we can't get in?
    It will soon be an entire month without access to our accounts and clock is ticking. This has to be adressed fast.
  • The fact that this issue is not even marked on Apex’ Trello Board and there was not even a small feedback from Respawn despite the multiple reports (here on EA forum, via email and via Twitter) is not hopeful. And it's not even a nice business card for Ea/Respawn

  • @EA_Aljo "Data mismatch detected" I've been affected by this for over a week now, please help me
  • IrishNinja's avatar
    IrishNinja
    Seasoned Rookie
    2 years ago

    @EA_Aljo  

    As you can see this issue is still prevalent. All aforementioned "fixes" and support responses put the ownership of this bug onto the client, which does not solve the issue.

    For context, my Apex account for half of the week and precisely around 6-6:10 PST ends up getting the correct profile, the other half it ends up with a Data Mismatch Error.

    The most obvious thing that comes to mind, is these accounts (mine included) somehow ended up with more than 1 linked profile; so when Apex fetches the profile - or whatever record that holds your unlocked skins, purchased tokens, etc - it returns back one of them, probably without sorting or doing anything extra; because the expectation is there should only be one. Respawn obviously has something to compare this to, hence the error; which begs the question of why can't we have the short term fix of if there's a length > 1, try the other one, or sort by unlocked skins or currency spent...


    We get a patch every season now, which is an exhausting ~3months to wait for a fix so if anything, can the RSPN team move the Increase of “Disconnected - detected data mismatch” errors ticket back to Investigating? Trello Ticket: #480439

  • IrishNinja's avatar
    IrishNinja
    Seasoned Rookie
    2 years ago

    @EA_Aljo @EA_David 

    I think this might be finally fixed! At least anecdotally, I've been able to play consistently for since the latest patch.

  • IrishNinja's avatar
    IrishNinja
    Seasoned Rookie
    2 years ago

    Well, I spoke too soon. Received Disconnect: detected data mismatch today right at 3:30pm PST.

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