Forum Discussion

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Re: EA banned my account telling that I am a cheater. This is ridiculous.

You will need to speak to our Terms of Service team in relation to any ban @Naglife.

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

1 Reply

  • Naglife's avatar
    Naglife
    4 years ago
    @EA_Darko My idea of this post is to make public my case but thank you for your recommendation, I will be updating with the responses of the support team you just recommended me, I contacted now for third time your support team and I will do as many times as necessary.

    I will do whatever it takes to get this problem resolved.

    I just read that some people got their account banned when updating the game and entering a match in the past. I just remember that the day I got banned my account I had to execute game repair in origin. If got another response from your team about I am banned for using cheats I am going to creat a new issue commenting this.

    If with that you still keep my account banned I am going to look what is going to be the next steps.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,100 PostsLatest Activity: 6 minutes ago