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1k1llsw1tch7's avatar
1k1llsw1tch7
2 years ago
Solved

EA TOS TEAM IS A JOKE-Account Hacked and Returned with a Non-Remoable Ban

I Cant Agree with the current active ban on my account. If I had used cheat while actually playing myself I wouldn't have disputed the ban I have invested more than 1.3k hours and real money on that...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @1k1llsw1tch7 

     

    We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

      

    If you have already reached out to our TOS team keep an eye on your EA account email for any communications. Please note, that not all bans will appear in your account's Ban History.

     

    If you are looking for more information on bans with your EA account check out our help articles below:

    Cheers!

     

     

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @1k1llsw1tch7 

 

We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have already reached out to our TOS team keep an eye on your EA account email for any communications. Please note, that not all bans will appear in your account's Ban History.

 

If you are looking for more information on bans with your EA account check out our help articles below:

Cheers!

 

 

 

1k1llsw1tch7's avatar
1k1llsw1tch7
2 years ago

Giving XP for Your own answer from one of your own different account to make it a solution ahahah typical behavior hahahhaha..Boss we players are not idiots before u say those copy pasted procedures we had already done those things. So please either completely remove this EA Answers HQ forum coz nothing is answered here other than your copy pasted messages as solution  share these to your higher officials you guys are busy teaching us how to appeal or get assist which we can already see in site. Seriously??

  • MyAimbotsEnable's avatar
    MyAimbotsEnable
    2 years ago

    This seems to be happening to a lot of people, including myself. I've been banned for "cheating" as well but I've never cheated. Something is going on. I'm fighting with EA Support too. Good luck.

    • 1k1llsw1tch7's avatar
      1k1llsw1tch7
      2 years ago

      Bro I have literally created more than 25 cases regarding this u know what mail they are sending??

      Hello,
      We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.
      Please do not expect further responses on this matter.

      and they give u only 3 chance to dispute after 1st decline the remaining two just got instantly declined.like i created the case and boom decline!! my account had a user agreement violation just after 12 hours of getting hacked and it took them 4 days just to recover my account and they say that Tos has checked lmao .. now if i say something here they will just close this topic like we dont matter at all. Even now after sending a mail i got the same reply.. Sure TOS is working so hard to ignore the facts that should get you unbanned.Too much revenue from us i guess..

      • ZennyJ's avatar
        ZennyJ
        2 years ago
        @1k1llsw1tch7 Yeah, it's typical of these big game companies to just not care about the, admittedly few, false bans. That does NOT mean that this is okay, they should be held accountable for false bans as they are infinitely worse than a cheater or two not getting banned here and there. I think everyone would agree that it's better to play with a closet cheater here and there than not to play at all, otherwise no one would play the game legit as there would be no point. But I don't think the people in charge of bans have that good of an ability to put themselves in your shoes. If they did, they would actually look into what you are saying instead of whatever this is.

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