Re: Expired EA logs
The password reset must be with the original email on file. If the password reset is done and does not resolve it, it is either the wrong email or changes to the account have been made.
At this point, please get in touch with live support so that they can take a look at the EA account. They will review what has happened to you and let you know what steps to take.
You can contact live support at https://help.ea.com/en/help/faq/using-ea-help/
