Community ManagerHey folks!
When you've got a chance would you mind grabbing a DxDiag and sharing it here so we can take a look? You can find more information on how to pull up the file over at the EA Help website.
Once you have the text file please attach it to this thread. Thank you!
/Kent
Hi @EA_Kent, pretty sure this is a recurring issue, it seems to happen every couple of weeks and it affects certain accounts. This is now the 2nd time it happens to my account.
Hi @EA_David, last time this issue occured you seemed to know what the cause is. Please help, me and others are not able to play since 2 days ☹️
For reference: https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Freezing-After-Jumping-from-the-Drop-Ship-on-PC/m-p/8903008
Here is another lengthy threads from the past about this exact same issue: https://answers.ea.com/t5/Technical-Issues/Game-freeze-after-getting-to-the-drop-ship-in-every-game/td-p/8821690
Community Manager
