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azr1w's avatar
3 days ago

My account my compromise and now it have received a ban

During February 7 2025 my email got hacked and also my apex legend account. I only realized it after a couple month which was on April 20 that I have gotten hacked and after that I recover my account back. Mind you, I didn't touch the game or played the game during February and March but all of the sudden I have received a falsely ban on my account on April 1st of 2025. I feel that this is extremely unfair to me and I couldn't have done anything to prevent this. I also have tried to appeal multiple time but they all got rejected.

I have downloaded my EA data to see who have been playing on my account and I see that there 3 different IP address playing on my account during February. They were from 3 different country that is Taiwan, Japan and Netherlands. The anti cheat recorded that they were playing during February 19 and 16.

And some clip of me playing the game showing that I do not play with cheats

email me if needs anymore proof at "[edit: email address removed]"

Please help undo this ban EA

@EA STAFF

[Superuser Edit: Removed personal information and videos]

2 Replies

  • azr1w​ For the hacked account issue, you had already taken the correct steps to recover your account, (which would be to contact EA Support).

    As for the ban that was placed on your account, you would need to contact the EA TOS Team, as bans sadly cannot be handled on the forums.

    azr1w wrote:

    I also have tried to appeal multiple time but they all got rejected.

    If you had already contacted the EA TOS Team 3 different times about your ban, and are now being told to "not expect anything further", that does unfortunately mean that the ban will be upheld.