Forum Discussion

Re: Game and Profile Data Completely Wiped

Yes, you are correct. When the account was first made it had a random email. I then changed it to a different email, but that was like late 2022-early 2023, and the problem only occured a few days ago. If all of my progress is on the old email that was used to create the account. I don't have access or rememer what email that was.

5 Replies

EA_Mako
Community Manager
2 years ago
Hi @MK-PLASMA,

If you don't recall the email, our support team can still locate the account using the username you'd previously provided in a chat.

They will need to verify some other information about that account before further changes can be made however, so you'd need to discuss this with them again at this point.
MK-PLASMA
2 years ago
I have gone through support, and they say that they cannot help me due to the fact that one of the details I gave them was wrong. I dont know what was wrong because it was a random email that was used to create the account. So idk if I put in the wrong dob or phone. I have tried everything and have been trying to contact them for the past month and no one can help me. They say that the account never existed which is exactly the problem. How can all my data just completly dissapear out of the blue randomly when I log in one day. Please, this makes no sense to me.
EA_Mako
Community Manager
2 years ago
Hi @MK-PLASMA,

You'll need to continue working with support to verify the other account, afraid we cannot assist with this on the forums.

If you had provided them with some incorrect information and they weren't able to verify what was originally registered on the account, you're welcome to reach back out and give that process another attempt. They won't be able to make changes to an account without verifying enough information regarding the original owner, however.
MK-PLASMA
2 years ago
They just verified that account still exists, but how am I supposed to get back into the account, if the email when i log in, is a brand new account?
EA_Mako
Community Manager
2 years ago
Hey @MK-PLASMA,

You would need to speak with support to verify some other information about the account so they can update the email for you.