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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Game crashes to desktop without error: July 27-2022 patch

Hi everyone, 

When you've got the chance can you try playing again after the update from earlier today? Please let me know if you're still running into any crashes after the update is installed. 

Thanks! 

13 Replies

  • I can't even launch the game.

    Update was around 430+mbs, since then it cuts right to desktop.
    Nothing specified however a family member who also has the game installed with current update on a separate computer can play the game no issue.

    This seems to be case specific to possibly the hardware or an inconsistency in comparability.
    I'm running windows 7 btw if that means anything.

  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    @EA_Kent

    Various users from reddit to discord servers are reporting this crash, they've tried many fixes and nothing seems to fix it.

    A general theme seems to follow that they're using Win11.


    As for the other users in this thread, I'll probably get around checking your files tommorow.

  • I've seen several people -- including me -- with this error on other OSes, including in this thread. I'm running W10, someone above is on Windows 7. It's definitely not isolated to W11

  • @EA_Kent My game was working perfectly I was playing the whole morning when I updated the game as expected and then I start the game again it gets me to the lobby but not for long it takes 30 sec to crash. I tried everything (cleanboot, fix game files, reinstall, reinstall origin, downloaded on steam < still crash, checked the firewall, antivirus rules and permissions, fix the anticheat through EasyAntiCheat, checked the drivers, changed game path) I tried literally every method known on the internet. it appears something is up with the last update files i just don't know. I've over 9k hrs playing this game my PC never complained. every other game works perfect, except Apex

    GPU: RTX2060Super
    CPU: intel 8700K
    RAM: 16GB
    OS: Windows 10
  • xspcsx's avatar
    xspcsx
    3 years ago

    Went to sleep around 2 am cst last night after doing my 10th uninstall, reinstall, repaired EAC, checked file integrity, Origin, and Steam. Multiple restarts, updated my drivers, downgraded my drivers, checked firewall, disabled firewall.

    Not once has Apex gone past the EAC part of the splash screen. 

    AMD Radeon 6800XT

    Ryzen 9

    128g ram

    Windows 10

    All with the latest updates and drivers

  • @EA_肯特 When I click on the start game of steam, there is no response until the anti-cheat is loaded. After a while, the stop button becomes the start game again.
  • same for me,  after 7/28 updata can't open the game,  it runs EAC but 10sec Apex get close and no wrong report, This problem have 3 days and EA  no fix it

  • killerjeffwill's avatar
    killerjeffwill
    3 years ago

    I upload my Crashpad , I hope EA can find something wrong, even with wait a week, I still hope EA can fix it.  Maybe another guys can runs, but please, some people just cant, fix it  Okay?  Please !!

  • rangepup's avatar
    rangepup
    3 years ago

    Been in the same boat since Wednesday. Was able to play just fine on Tuesday, then after the update on Wednesday the game crashes 2-3 minutes of being open. If I"m quick, I can queue into a match, but it crashes before I even get to select my character. I can load back in, but again, it crashes in like 30 seconds. So much for getting to play the event.

    EDIT 1:I saw somebody mention testing with Fortnite in case it's EAC or something? I managed to get through an entire match without a single crash.

    EDIT 2: Tried the Autoruns mentioned previously. It flagged 3 things, 1 that I could move, and was not the issue, and 2 that I wasn't allowed to move even as Admin. Solution didn't work for me.

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