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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Game freeze after getting to the drop ship in every game

Hey everyone. 

Thanks for the reports on this. I'll pass this information along. 


@Ja3bo 

What type of motherboard do you use? Also, which BIOS version number are you currently on after updating it? 

/Kent

9 Replies

  • Ja3bo's avatar
    Ja3bo
    5 years ago

    BaseBoard Product ASUS X99-A/USB 3.1

    BIOS Version/Date American Megatrends Inc. 4101, 2019/07/10

    Hope this helps

  • @EA_Kent  my MSI motherboard is up2date and I still have the issue. 

    Mainboard: MSI Z170-A PRO 

    I think it was an exceptional situation for @Ja3bo 

    Video footage of this problem:

    https://twitter.com/xkcu6/status/1274048918700150784

    I tried alot to fix it myself: 

    • Installed latest Windows update
    • Installed latest NVIDIA update
    • Installed older NVIDIA drivers to test
    • Played around with in-game resolutions and video settings
    • Disabled Origin and NVIDIA overlay
    • Unequipped character/weapon skins
    • Unequipped music packs/loading screen images
    • Cleared startup parameters in game properties
    • Updated essential I/O drivers
    • Unloaded third party drivers
    • Uninstalled/Repaired Apex
    • Whitelisted Apex executable in Windows Defender (even tho it's obviously not a fix, but who knows lol)
    • Checked firewall ruleset 
    • Checked if ports are forwarded on router side

    It seems to be a serverside problem for some players. Hope this helps to find a solution. 

  • My BIOS is also on the newest version and the game Stil freezes when getting into the dropship, this is been going for almost 6 days now.. I would like to play apex specialy since I paid for my battle pass and I want to continue leveling it. 

  • Ja3bo's avatar
    Ja3bo
    5 years ago

    Is your motherboard BIOS as follows:

    Version: 7971v1K
    Release Date
    2018-07-16
    File Size
    6.82 MB
     
    This seems like the latest BIOS for your MOBO.
     
    If it does not work then I am not sure what you can do!
     
     
  • Ja3bo's avatar
    Ja3bo
    5 years ago

    Hi Domex.

    Check your BIOS again.

    What MOBO and CPU do you have?

  • Ja3bo's avatar
    Ja3bo
    5 years ago

    The other thing I also did was Clean up my registry and move the game to another drive with Origin.

  • It was fine a few days ago, and today this problem suddenly appeared.