A very serious mistake about account bans

I'm an Apex enthusiast. I've been playing this game since Season 1 and have invested a lot of time and effort into it. I love the community and the changes each season brings. However, this season my account was banned because my computer was infected with malware while browsing other online game playthroughs.

I cleaned the malware with standard firewall software, restarted my computer, logged into Apex to check my Battle Pass level, planned how long it would take to complete the pass, and then logged out without playing any games. Notably, I hadn't played for almost half a month. But when I logged back in the next day, I received a ban from the team.

After researching and discussing with many other players on social media, I discovered that we all share a similar story: the malware on our computers triggered the game's anti-cheat system, resulting in our accounts being banned. There are nearly 30 people in our victim contact group who have lost their accounts for this reason, and many more we haven't reached yet. We're all loyal fans of the game, and losing us won't benefit Apex Legends.

I hope the team can review our accounts again, especially considering our combat records, and not lose a group of dedicated players due to external factors. We've all appealed, but most appeals have been dismissed. I ask the admins not to give generic responses and to consider the passionate players who love this game. Thank you.