Re: Game Freezes random then i get dc

How old is your router and have you updated its firmware?

Dont know exactly but should be around 3 or 4 years old newest firmware (09/2018)

Hmm try follow this guide to get more information:

No error code? Read here for extended diagnositics (support the Dev team!) - Answer HQ

Okay i will try to look up on the windows event viewer, should i post it here if i find something during the right time?

Yes please. 👍

Log Name: Microsoft Windows Kernel Event Tracing / Admin
Source: Microsoft Windows Kernel Event Tracing
Date: 26.02.2019 23:53:45
Event ID: 2
Task Category: Session
Level: Error
Keywords: Session
User: DESKTOP-T42KNPN \ User
Computer: DESKTOP-T42KNPN
Description:
When starting the dfa2c640-651d-488d-a479-2fd7a7ca6e29 session, the following error occurred: 0xC0000022.
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
<EventID>2</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2019-02-26T22:53:45.342733000Z" />
<EventRecordID>34</EventRecordID>
<Correlation />
<Execution ProcessID="7308" ThreadID="2712" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>DESKTOP-T42KNPN</Computer>
<Security UserID="S-1-5-21-1346630007-893577677-3773838016-1001" />
</System>
<EventData>
<Data Name="SessionName">dfa2c640-651d-488d-a479-2fd7a7ca6e29</Data>
<Data Name="FileName">
</Data>
<Data Name="ErrorCode">3221225506</Data>
<Data Name="LoggingMode">4194560</Data>
</EventData>
</Event>

-----------------------------------------------------------------------------------

Log Name: System
Source: Microsoft Windows DNS client
Date: 26.02.2019 23:54:34
Event ID: 1014
Task Category: (1014)
Level: Warning
Keywords: (268435456)
User: Network Service
Computer: DESKTOP-T42KNPN
Description:
Name resolution timeout for delivery.h.switchadhub.com after all configured DNS servers have failed to respond.
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DNS-Client" Guid="{1c95126e-7eea-49a9-a3fe-a378b03ddb4d}" />
<EventID>1014</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>1014</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000010000000</Keywords>
<TimeCreated SystemTime="2019-02-26T22:54:34.903975900Z" />
<EventRecordID>1061</EventRecordID>
<Correlation />
<Execution ProcessID="2976" ThreadID="10948" />
<Channel>System</Channel>
<Computer>DESKTOP-T42KNPN</Computer>
<Security UserID="S-1-5-20" />
</System>
<EventData>
<Data Name="QueryName">delivery.h.switchadhub.com</Data>
<Data Name="AddressLength">128</Data>
<Data Name="Address">1700000000000000FD00000000000000CA0E14FFFEDAF8720000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>
</EventData>
</Event>

These are the only two errors that occured during my freeze (freeze was at 23:57). There were 3 other errors/warnings but they were at 23:44 so i think thats something else.

The only thing i can think of is updating the core drivers.

use my guide to doa a maintenence on your PC:

https://answers.ea.com/t5/Technical-Issues/In-Depth-Trouble-shooting-Guide/m-p/7472105#M165

On top of cleaning it will show you how to update chipset drivers that are essential for system stability.

All my drivers are updated, it still happens =(

Hmm okay,

post a Dxdiag for me: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Ill look into your hardware as i see the issue being with the network device and i want to browse the web for a fix to your specific model of network device.

Just an update. So i was trying to play the Division 2 Beta and the same thing happened there as in Apex. The obvious similarity is the easy anti cheat software it uses. Maybe it has something to do with this, because as i said it just happens in these 2 games. About the dxdiag i will do it later

Ahh in that case follow the EAC section of my guide.

https://answers.ea.com/t5/Technical-Issues/In-Depth-Trouble-shooting-Guide/m-p/7472105#M165

Here the dxdiag file

I did your EAC guide and i played like 10 minutes wihtout a problem then this happened.

I noticed you still have the latest driver. Please use 417.71.

https://www.geforce.co.uk/drivers

The HUNG error is simply a driver issue and we are waiting on a fix from Nvidia.

But the 417.71 driver will crash less.

It's still happening.

I just think EA should fix this.

These might be one of there best games and they cant even get the servers right.

I just think EA should fix this.

This might be one of there best games and they cant even get the servers right.