Re: Heirloom help
Hey @mbeskid.
The bad luck protection for heirlooms has been in place since Apex Legends launched. If you open up 500 packs without ever randomly pulling heirloom shards you'll get them after you've opened the 500th pack. Prior to the shards being implemented you would just get a random heirloom instead.
That means since you pulled the Bloodhound heirloom a while ago it would have reset the bad luck counter for you. If you open another 500 packs from the point where you got that heirloom and you don't ever get any shards you'll get them after you've opened pack number 500.
Unfortunately we don't have a pack counter that shows how many packs you've got left before you hit 500. That's something people have been asking for since the beginning (and something I would really love to see myself), but I haven't heard if there are plans to add one, I'm afraid.
Hopefully I wrote that up in a way that makes sense, but if anything is still unclear please give me a shout. Thanks!
/Kent