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EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Re: How can I get my Apex coins, it's been 24hrs

Hi @Zeph56

Thanks for reaching out. There's a few things to run through:

  1. Confirm your purchase is processing in your bank account.
  2. Check your store wallet to confirm if the status says 'completed'
  3. Quit out of the game completely, then restart it.
  4. If you’re playing on Steam, try launching your game from the EA app.
  5. Powercycle your system.

If the coins haven't come through after doing those checks, please:

  1. Collect your proof of purchase for the missing Apex Coins. Without this, our advisors can’t help you.
  2. Contact us directly.

- EA_Lanna

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