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Re: How do I fix an invalid EA account?

So my account has been invalid since July 20th, 2020 and I don't know why the sudden change since I was playing Apex Legends a few days before. I can't even log in with my xbox account because it says this 

      Account Ineligible

     We're sorry, but your EA account or your Xbox Live account is not eligible.

     Click the button below to logout your microsoft account.


Is there an answer for this?

Also I can't even link my Xbox connect to another EA account to see if that would work. I have only uses my Xbox account to play. I haven't linked it with any EA or origin accounts. Currently checking if I have.

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Knightblade565 

    When you play one of our games for the first time, your account is linked. There are some steps you go through to make this happen, but it all occurs the first time you play. Regardless, try resetting your password at www.origin.com. If that doesn't work, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • I didn't know that the account gets linked after the first game. I have played the game since the start of apex legends. However, my xbox account won't connect to EA or Origin so I can't get in that ways. I'm currently trying to get a case opened. Thanks for the suggestions. I'll tell you if something helps.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Knightblade565 

    As long as you have access to the email on your account, I believe they should be able to get this resolved. If you don't, you'll need to go through account recovery. The advisor that takes your case can go over that.

  • Thank you for the procedures on getting my account back. I'm was the knightblade565. Looks like I had an email that I forgot that I used for my old origin account. All problems solved.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @windninja490 

    Great! You're very welcome! If anything else comes up, let us know. Have fun and stay safe 🙂

  • I have still not been able to figure out why my PSN account is ineligible or what account its even linked to because if it was linked the my PSN email i wouldnt even be having this problem 

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