Community ManagerHey everyone.
Thanks for sharing all these updates.
That's good information to know about disconnecting the controllers. I'll pass these details along.
/Kent
@EA_Kent I don't have a controller and the game still freezes for me. Since this seems to be somehow USB/driver/input device related I tried to unplug all my USB devices except mouse and keyboard but that didn't help. When can we except an update to this issue? I can't play the new event at all, do you know how disappointing that is?
@NAGAAATO Thanks for all you effort. EA should pay you for finding that bug.
Iam not using controller, but a USB headset. When I start my game, it still freezes on dropship, but then when I unplug my headset during freeze it recovers. So EAC pretty sures gets messed up due to USB devices. Seems EAC really tests their software very poorly. But maybe it involves new Windows Update 2004 also.
With that knowledge, I feel really supid not having tried to unplug the USB headset before, as it took me almost a week ot find that out. One week without APEX! This community really gave me the right direction though. Thanks everybody. We should all get free heirloom for that.
@NeoNorticdo u use any kind of USB ? unplug your keyboard and everthing, expect the mouse, use the mouse to control the game and join a match
as soon as u on ground, plug them back and try
So yesterday I tried to unplug all USB devices except mouse/keyboard and game was still freezing but I completely forgot that I recently upgraded to a USB DAC, which I didn't unplug. So I unplugged just the DAC, started a new game and then plugging it back in when I landed and it does prevent freezing in the dropship. After dying I immediately started a new game, *without* unplugging the DAC this time and the game still works. I don't know yet if it is necessary to unplug my DAC everytime I quit and re-open Apex, or if it is now fixed permanently.
@xewarriorfinally man, im really feeling so sad for u to not helping u, i thought only controllers players who having this issue, but it seems USB problem, Im glad u r back to the game, u have to do it everytime u opening the game, I keep my game running the day, so GG and happy gaming
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@EA_Kentit seems USB devices is the probem for the cheat, Easy Anity cheat think that those USB devices are scripted and it will free the game, I hope you pass this info to the devs
thanks
Community Manager
