Hey @EA_Mako I also had the same thing happened to me , as of today suddenly I got perma banned because of toxic chat in my ranked games. I am playing solo and always ended up with a qued duo who reported me although they were at fault . While I do admit that what I wrote isnt a good thing , do EA teams really investigate who is at fault? I just send an email hope I can get justice by getting my acc back and suspend those griefers. Thanks
Community ManagerHey @RuriGiovanni,
When a report is made, the team doesn't look through to determine who was "at fault" or take sides in an argument, but rather they'll look at whether the reported activity was a violation of the User Agreement.
If the others involved had made inappropriate comments as well, please be sure you had reported them and their own comments will be investigated separately.
Community ManagerHey @alfaxxtv,
We are unable to review account bans on the forums, sorry.
Please reach out to our support team and they should be able to take a look at your account if you're just looking for information about the action.
If you'd like to appeal that action, you can create an appeal here and our Terms of Service team will check into that for you, thanks!
same thing happened to me they ban me because of the same reason,
there are thousands pf people have the same problem and they are not doing anything to fix it
Community Manager
Community Manager
