Re: I lost all my heroes
It sounds like you need to contact EA help directly to get help with this one, as the EA staff who work here on AHQ cannot help directly with account-related issues.
You can contact EA help by:
Create a new case
https://help.ea.com/en/contact-us/
Twitter
https://twitter.com/EAHelp/
Facebook
https://m.facebook.com/EAHelpHub/
Best of luck.