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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Re: infinite loading screen

@ShinsoHD 


Do you mind running a UOTrace when you've got the chance? If there's anything happening in between your home network and the servers that may help us spot it. 

You can find more info on how to run the test at the EA Help website. Look for the section in that article titled How to run UOTrace. Once you have the results please attach them here, and we can take a look. Thanks!

15 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Got it, thanks!

    The UO Trace looks pretty good. The ping stays low, and it doesn't look like there's any measurable packet loss happening. 

    What happens if you start up your PC in a Clean Boot before launching Apex Legends? If there's anything else running that could be related to this issue that might help to get around it. You can find more info on how to set up a Clean Boot at the EA Help website. 

    Let me know how that goes once you've had the chance to give it a shot. Thanks!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ShinsoHD 

    Got it, thanks!

    Another thing I was curious about is what happens if you log into a different Windows user before launching Apex Legends? For more info on how to create a new admin user check out the Microsoft Support website. 

    Let me know if you're still running into this same error on a different user account. Thanks!

  • ShinsoHD's avatar
    ShinsoHD
    4 years ago
    @EA_Kent hi i just tried that and still have the problem when i play solo i have no problem at all its happens rarely but when i play with a friend or 2 friends i get this problem instant
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ShinsoHD 

    Interesting, thanks!

    Are these friends who are playing on the same platform, or are you grouping up through cross-play? 

  • Rocambole87's avatar
    Rocambole87
    4 years ago
    Hello, I bring a possible solution to the infinite screen, enter the game, in the lobby press ready and minimize the game, then go to facebook or some page, wait until the apex warns you that I enter a game. I do not know if you it's going to work for everyone (I hope so) I don't know if it's over the internet, through AMD or NVIDIA, I can't say. I speak Spanish, I used the google translator sorry for that. EDIT:I play on pc, please comment if it worked for you.
  • ETankSkank's avatar
    ETankSkank
    4 years ago

    @EA_Kent  is there any merit to the "the game will work just fine if you use another/alt origin account" claims?  That the accounts somehow don't connect properly?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Rocambole87 


    That's definitely weird. 

    Has anyone else tried this? Is it working for you as well? 

  • Rocambole87's avatar
    Rocambole87
    4 years ago
    @EA_Kent Since season 10, it is the only way to play that I have, I tried everything, I read many forums and pages about the problem, I could not solve it in another way. I do not have much knowledge in general but I see that it is a matter of graphics.
  • ShinsoHD's avatar
    ShinsoHD
    4 years ago
    @EA_Kent yes i tested and its worked but i dont want to switch account bcz i have no skins and alote of ppl on forum said that its worked too so please fix this

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