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IdoRalsei's avatar
IdoRalsei
2 years ago

Re: Issues after Cross Progression is activated on your account? Check here first!

@EA_MakoWell it's pretty clearly not because I didn't use my Xbox account for my Overwatch 1/2 on PC, since I didn't even know that was a thing. I connected my Xbox account to my Overwatch PC account, and I received every single cosmetic I'd earned in the 7 years of playing it. Same for Fortnite. Yours on the other hand? An absolute letdown, as with pretty much everything in Apex. It is funny that you say it's stored on the EA account itself, and not the platforms, because when I linked my Steam to my Xbox's EA account, everything was actually reset to level 1 - leaving me with even less than what I had when I first had an issue with cross-progression. This entire thing has been a whole lot of hype, and no follow-through. Do better in the future, please. What this means for me? Not only did I not receive a thing from my Xbox account, I've lost access to my battlepass that I spent money on, I've lost anything I've earned on PC, meaning I'm level 1, no stats, skins, currencies, nothing. Best part about it? I have to wait 5 months to relink anything because EA knows what they're doing. Also, if you read the articles, Overwatch does indeed say that you merge console and Battle.net accounts, indicating they are 2 different accounts that you can still merge together - which corroborates my experience. You just did it wrong. Simple. The article is also saying that after the progress from a Console account has been connected to a Battle.net account (note how they use different terminologies because they're not one in the same? Stay with me) you may not switch the connected account and then receive the progress from the Console account.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @IdoRalsei 

    Sounds like there is some confusion here. If you swap the words Battle.net account for EA account, this is exactly how it works here as well.

    Using your quote, "After the progress from a Console account has been connected to an EA account you may not switch the connected account and then receive the progress from the Console account."

    This is the exact situation you've found yourself in. Your console account (Xbox) was already connected to one EA account. That EA account is where your progress is stored. 

    So your progress from a console account (Xbox) has been connected to an EA account (the previous EA account). Because of that, you may not switch the connected account and receive the progress from the console account on another EA account. Your progress is still back on the original EA account.

    If your recent Steam link was to this same EA account as well that would be why everything was level 1 - it was not linked to the EA account where that progress was stored.

    In your situation, you'll need to unlink the Xbox account from this EA account and re-link it to the prior EA account instead. If you're wanting to access that content on PC, you'd just need to link your Steam profile to that EA account as well rather than this one.

    If you need help getting that re-linked to the correct account, you can contact support directly so they can assist with that process.

  • ErrorFlyfox's avatar
    ErrorFlyfox
    2 years ago

    @EA_Mako  hi, i re-linked my xbox account back to the original ea account but the skins and all that didn't appear, is this something we are gonna have to wait to get fixed or is there something we can do about it? 

    pc:ErrorFlyfox

    Xbox: FlyFox5744

  • IdoRalsei's avatar
    IdoRalsei
    2 years ago
    @EA_Mako If that EA account is where the progress is stored, where's the progress? I've connected my Steam to said EA account, and absolutely everything is gone. Level 1. No cosmetics, nothing. I have less than what I started with on this Steam account. My progress is NOT there. This account I at least had the battlepass and some levels so I could play ranked. I now have none of that on the new one, and I can't contact support directly because there's no option to do so. I've tried doing this many times and I get no option to speak to support - I get told to go look at some more forums.

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