Re: Login credentials expired, cant login through Playstation on the EA website

I’m also experiencing this “expired login credentials” error, I’ve already gone through changing my passwords and it hasn’t changed anything on my ps5. what other options are there to take?

Hello @unopiece 

Can you please check "Connections" tab in Account settings to see if your PlayStation is linked to the EA account that you are resetting the password on?

I’m also not able to play the game. It says I need to update password but I’ve updated and still can’t play.

Hello @sunshine2127 

Please let me know, can you see your PlayStation in the "Connection" tab in the account settings?

Hello @badplayer09 

Usually, just accessing the game from PlayStation console would ask you to log in to your EA account to play the game. Can you please let me know, are you getting any errors when trying to play Apex Legends through your PlayStation 5?

Hello. I have a xbox and don’t think I’ve ever played apex on PlayStation. On the connection page everything is clear.

@sunshine2127 

If you are not seeing a linked PlayStation in the "Connection" tab, but you are still getting a reset password message, that means that your PlayStation is linked to a different EA account. PlayStation's account could have been linked to another EA account if you ever played any of the EA games on that PlayStation account. If you are having difficulties locating the correct EA account, please try and contact customer support. 

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

So I currently had to Create a new EA account just to get on because my old one was saying “it’s been a while since we’ve seen you, so your login credentials have expired. The good news: all you need to do is reset your password.” It doesn’t let me rest at all. I been playing apex for years and now I can’t play at all. Keeps says it’s sending me an email to reset my password but no emails are being sent whatsoever I been trying for 4 hours already

so i am getting the same error saying i need to Reset my passwords i have changed it 8 times an its saying my credentials have expired but says i still need to reset my password HELP PLEASE.

Did you find a way to fix it? 

Hello EA_Montimer 

I have my playstation account linked on an email and It's been a long time since I've accessed EA games and naturally the account has been disabled and I would like to connect it to this account. Is there any way I can recover? And is there any way I can directly get into contact with support?

Hey there,
 
This thread is quite a few years old and is being locked here to avoid further necroposting.
 
Please follow these steps to create a case and speak with support if you're trying to recover an old account, thanks!