EA_Mako
Community Manager
Community ManagerRe: Loss of items due to account consolidation
Hey @masuo_offical,
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It is not possible to transfer progress from one EA account to another. You would need to re-link the platform to its original EA account to try recovering access to that progress.
We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.
