Forum Discussion

EA Staff (Retired)

Re: Lost all console progress when linking for cross progression

To confirm you unlinked your Xbox account from its original EA account and linked it to a new one?

If so, this would be why you lost your items and progress. Progress is stored at the EA account level and not the Platform account level, so when you unlink your platform account from its EA account you will lose your items and progress.

More information on this can be found in our help articles:

To attempt to recover your items and progress you will need to link it back to its original EA account.

Thanks!

2 Replies

Vohsa
2 years ago
okay it says I cant unlink it until next year. How do I get to live support to fix this issue?
I keep getting sent in circles in the EA help portal
EA_Illium
EA Staff (Retired)
2 years ago
HI @Vohsa

To confirm the cool-down period from linking and unlinking is applied to all EA accounts,

You can reach out to our support using the link below, however, this may be something they cannot manually override on request.

How to use EA Help

Cheers!