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EA_Kent's avatar
EA_Kent
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4 years ago

Re: Lost all my progress after switching ea accounts

Hey @FOOTBALL567833


Are you saying that you unlinked a platform account from your EA Account? If so, I'm afraid that's the way it works. If you want to recover the progress on your account you would need to relink it back to the original EA Account. 

10 Replies

  • Is there a way to relink accounts faster than the six months it says it will take to unlink the new account?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @JaguarCM12

    I'd recommend getting in touch with the EA Help team to see if there's anything they can do for that. 

    You can find more details on how to set up a case with them over at the EA Help website. You can also speak with them over Twitter or Facebook instead, as well if you prefer. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @MissssRooty 

    Did you ever unlink any platform accounts from your EA Account before you noticed the missing content? 

  • I think I might have by accident. My daughters account was linked to my twitch prime and I got emails mixed up so

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @MissssRooty 

    Ah, I see. That might have been what happened. If a platform account is unlinked from its EA Account that would cause the progress to reset. 

    I think it would be best to get in touch with the EA Help team so they can take a look at your account. You can find more info on how to set up a case with the team at the EA Help website

  • I have about my progress and my purchased coins I didn't receive and unfortunately I haven't heard from anyone🙄 

  • So if I relink it back to the old ea account I would get my stuff back?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @KierKing0789 

    Right, linking your platform account back with the original EA Account should restore the progress. 

  • If I start a new game while unlinked, what happens when i RElink the account with my years of saved data?