Forum Discussion

HighPingAbuser's avatar
HighPingAbuser
8 months ago
Solved

missing coins

Ea help me!!!!!!!!!!!!!!!!!!!!! [CM - Edited to remove attachments with personal info]
  • EA_Mako's avatar
    EA_Mako
    8 months ago

    Hey @HighPingAbuser,

    There are a couple options for this, though I'm afraid we cannot make any changes for you here on the forums.

    If you need to get in touch with our support team, please follow these steps to open a case so they can take a look. 

    Please keep in mind that depending on where you purchased the code however, if a code is found to be invalid you may be directed to speak with the retailer where that was purchased.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
8 months ago

@HighPingAbuser 

There's no need for the chat log here, because that doesn't change what we're able to do on the forums.

If the code was not purchased from an authorized retailer (which can be seen in the link above), you'll need to speak with the retailer where this was purchased.

If it was and you're having trouble with it, you'll need to speak with our support team. Please feel free to leave feedback on prior cases from your case history page here if you've been directed otherwise, as that's unfortunately incorrect.

We cannot help with this on the forums, sorry.

HighPingAbuser's avatar
HighPingAbuser
8 months ago
@EA_Mako Raksha (11/20/2024, 7:17:57 PM): Alright thanks for your efforts and time. As you have reported the issue on the forum the team will connect to you soon and will share you the update.
  • HighPingAbuser's avatar
    HighPingAbuser
    8 months ago
    @HighPingAbuser eneba says i must contact ea ea says i must contact eneba and forum. already did everything. it started at nov 11. more than 9 days passed and nothing happened!!!!!!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @HighPingAbuser 

    That is incorrect, sorry. As I've mentioned a few times, we cannot make any changes for you on the forums.

    We'll pass along feedback for that advisor, please feel free to do the same with the steps I listed above.

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