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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
9 months ago

Re: My account has been cleared.

Hey @DeWarned,

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

If you've played Apex, you have linked an EA Account to your platform. It's not possible to play without linking your accounts.

In this case it looks like your Steam was unlinked from this account, so you'd need to re-link the Steam if this was the original EA Account where that progress was earned. 

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