Forum Discussion

Not applicable

Re: Pixelated Textures and extremely low FPS (10-20fps)

Ok, I figured it out. I have Citrix Workspace App installed. The "Citrix AppProtection" service is the one doing this. I disabled that one service, reboot and I'm back to around 280FPS. Start that service and launch the game and the frame rate is in the trash. Re-disable service and reboot again and I'm fine. Multiple launches of the game after disabling the service and I'm running without issue.

So this isn't really an Apex issue, but it kinda is. Here's the description of the service that's problematic:

AppProtection software is designed to safeguard entry fields and prevent keylogging spyware from accessing password details and other sensitive information from users.

8 Replies

Radar1134
Not applicable
4 years ago
Haven't logged into EA in a hot minute but wanted to THANK YOU for posting this!!
Buddy of mine had the same issue and was frame locked at 10 fps. This was the EXACT issue. Killed the App Protection service and voila!!! Citrix still runs without it..

Thanks good sir!!!
Daisukimetal1
Not applicable
4 years ago
@HarmGsN Thank you so much for sharing this. I've been tearing large chunks of hair over this for a week now.
Waitn4aM8
Not applicable
4 years ago
@HarmGsNThank you from me also!!
This was driving me insane from S11 launch. 10 Seasons and no performance issues until now, so I naturally thought it was Season 11.
It was 100% Citrix Workspace AppProtection service.
I disabled the service, rebooted Windows, problem went away.

Next time I format, I will not be ticking App Protection checkbox.

As an aside, for any Citrix Workspace & Origin users (specifically). The Origin overlay is bugged so you're unable to accept in-game requests. I switched over to Steam and problem not there. You could potentially use EA Desktop Beta or revert back to Citrix Receiver where the issue doesn't occur.

Apex and Citrix really don't get along nicely.
xdurfina
Not applicable
4 years ago
You are amazing, had the same problem, not anymore. +99 XP
zendbx
Not applicable
4 years ago
OMG !
Thx a lot !!! I using citrix too and had same problem.
You save my life :D but my job made me lose a ranked :o
<3 <3
BlakeBalelo
Not applicable
4 years ago
@HarmGsN How do i disable this "Citrix App Protection" service. I use Citrix on a daily basis and now locked at 10fps.
Karvan69
Not applicable
4 years ago
@HarmGsN That worked perfectly. I didn't have the app protection but disabling Citrix app on startup did the trick. I f*cking hate citrix with a passion, and now even more so. I don't know who is at fault, apex or citrix, but it'd be nice to get fixed since it doesn't do this on any other game.
KxMa1
Not applicable
3 years ago
So i went to all my apps and i don't have that specific app, but i'm still capped at 10 fps. I was playing the day before and all of a sudden it happened. Any idea on what other apps it could be? I'm shocked this is even an issue