Forum Discussion

5 years ago

Solved

Pixelated Textures and extremely low FPS (10-20fps)

I have a similar problem as described in this thread: https://answers.ea.com/t5/Technical-Issues/FPS-drop-to-10/m-p/10883091 Logging into Apex yesterday and loading into a game the textures are extr...

HarmGsN
5 years ago
Ok, I figured it out. I have Citrix Workspace App installed. The "Citrix AppProtection" service is the one doing this. I disabled that one service, reboot and I'm back to around 280FPS. Start that service and launch the game and the frame rate is in the trash. Re-disable service and reboot again and I'm fine. Multiple launches of the game after disabling the service and I'm running without issue.
So this isn't really an Apex issue, but it kinda is. Here's the description of the service that's problematic:
AppProtection software is designed to safeguard entry fields and prevent keylogging spyware from accessing password details and other sensitive information from users.

HarmGsN

5 years ago

Ok, I figured it out. I have Citrix Workspace App installed. The "Citrix AppProtection" service is the one doing this. I disabled that one service, reboot and I'm back to around 280FPS. Start that service and launch the game and the frame rate is in the trash. Re-disable service and reboot again and I'm fine. Multiple launches of the game after disabling the service and I'm running without issue.

So this isn't really an Apex issue, but it kinda is. Here's the description of the service that's problematic:

AppProtection software is designed to safeguard entry fields and prevent keylogging spyware from accessing password details and other sensitive information from users.