Re: Possible AMD driver bug causing Anti-Cheat bans.

Well, looks like this more and more the issue... This is really frustrating. Has EA or a Respawn Dev been contacted that could look into this?

Hey folks,

I'm not sure whether this was already taken into consideration with any prior appeals, but we'll certainly pass it along for the team to look into further.

Thanks for the posts!

Thanks for the response. It's a nice feeling to have an official response about this. I can't remember if you were around more recently or the last couple of days discussing with users about this. 

I know it's a hard situation for all involved and there's no way for users to really know how the process is gonna workout behind the scenes with EA/Respawn/AMD/EAC in regards to Apex Legends. 

But knowing that the team may possibly dig deeper into this issue is very nice.

@EA_Mako 

Thank you very much! If there are any additional official updates the community needs to know regarding this issue, can they please be relayed here?

I got banned on an account with 1100+ hours and a cash purchased heirloom for absolutely no reason and support was no help.

My new 2nd account also got banned mid-game at level 11 with the same error code😕nake. I haven't disputed it on that account yet but my roommate also had the same thing happen (both running 7900xt with anti-lag+ enabled" and he disputed the case with EA's *FANTASTIC* support and he was actually unbanned.

I started a 3rd account and I'm at level 13 but now I'm confident within due time it will also get banned because of this. As of today I turned off the feature in Adrenaline but I don't think it's going to help me out. COD and xDefiant cannot come soon enough.

Screw you Respawn for dismissing every single support case I've created as if I'm some sort of cheater/monster when I've done nothing wrong besides buy AMD and have a random new feature enabled without my consent.

This really needs to be top priority right now but support seams to not give a flying frying pan since I'm supposedly a "cheater"....

@yyyyatox  That is a great question because my buddy got an email after another appeal stating they’re done investigating and the issue stands, do not appeal again.

@DeathFox21 i saw your response in the other thread

I tried getting him to make an account or send me the info and he’s just so angry at this point he’s done with it. I’ll try again but it is a brand new all AMD system.

1800 hours and decent money gone because of this false flag. 

@GrimGaming21 

I completely understand how he feels, I had 1400 hours in Apex myself.

That said, this is AMD's fault pushing an update that turns on a feature that bypasses the games dlls. This will definitely get flagged by anti-cheat, that is on AMD not working with developers beforehand.

Granted, if EA communicated with it's customers better (forum managers have been great, ToS not so much), this could have been identified and a resolution put in place sooner.

Hopefully we will hear an official announcement from Respawn or EA soon. Then we will be able to dispute the ban and get our accounts back.

i have faith in Mako to help us, being the only EA rep on this forum to step up and say anything at all about this topic

Now I am getting instantly declined for my dispute against this ban. I haven’t done anything wrong yet I get punished wow

Hey Folks,

Positing this to raise awareness.

My account was recently banned and after seeing other posts and others experiencing the same thing I believe I have the same issue.

It looks like AMD 7000s series is effected at the moment with anti-lag being detected

See attached links for more information.

A lot of issues are in Counter Strike at the moment but more and more players from Apex Legends are experiencing the same issue.

https://www.reddit.com/r/apexlegends/comments/17768cx/amd_antilag_ban/

https://www.tomshardware.com/news/amd-pulls-drivers-that-cause-counter-strike-2-bans-after-valve-roasted-them

https://twitter.com/CounterStrike/status/1712875606776729832

I have been playing Apex for a couple years now. It is a game that  I have invested a lot of time,commitment  and not to mention the amount of money I spent on skins (I am weak to deny myself of the pretty digital cosmetics). I would never cheat at the game as I'm not willing to throw all that away for nothing. Recently, I upgraded and bought a new PC. I went from a 1650 super to a 7900 xtx. I was banned on  the 10th of October and I received my PC just a day or two before that. On the 9th of October is when I started setting up by installing steam, apex, discord. essential programs one needs. And some time in Apex getting used to playing on a new device and setting up keybinds etc. 

So it really did come as a shock when i found out I was banned the next day. I remember going through the GPU settings after playing the night before and seeing the setting for the AMD Anti-Lag and deciding to disable it but I guess i noticed this just a bit too late. I have tried disputing my case but have been told it is final and will no longer be considered.

I post now hoping that it will raise awareness of the problem and to hopefully have my account unbanned.

yeah, having the same issue also

just gotta keep raising awareness i guess...

Same, ban for cheating

7900xt and anti lag+ ON

i have contact support by mail twice : "we confirm your ban"

i have contact support by chat : they escalated my issue to support and i have to wait for answer...

this is a big joke !! 

try this : https://help.ea.com/fr/help-chat/?product=ea-account&platform=&topicName=resecure-hacked-account

or : 

use internet explorer (not working for me with edge, firefox or chrome)

go to help.ea

my case > start a new case

choose : "I need help with my hacked account"

WHAT TO DO IF YOUR EA ACCOUNT HAS BEEN HACKED : click GO

at the bottom of the new page find "Get in touch with us" and click

now, you will access to chat option 

I've had the exact same response! Bought a new 7600 and had Anti-Lag+ enabled. 

The customer service has been an embarrassing joke.

Refused to explain the ban stating they don't discuss 'internal procedures' the ban history webpage has the ban reason left empty.

So left in the dark and now every ticket is just a scripted response saying my account will not be investigated again. 

Valve have tweeted saying they will reverse the bans. 
I wouldn't hold my breath hoping EA will follow suit. 

https://wccftech.com/amd-might-have-overlooked-major-flaw-in-anti-lag-its-getting-gamers-banned-esports-titles/

This is the most up to date information about the now growing issue with AMDs Anti-Lag+ feature causing false bans in at least 6 games.

Apex Legends is one of the 3 mentioned to have the most players affected.

I think this issue is multi-faceted but ultimately it's AMD's Anti-Lag+ feature that is causing the falsr bans. It'll prolly be a while for EA/EAC/Respawn to fix this. Most likely it'll be EAC who will have to overturn the bans with EA supplying the information to them.

Chat support is finally useless too... 

They confirm, after investigation, my ban.

It's just incredible.

I'll wait. The compensation for theses false ban and all the time lost will be big 🙂 

I'm in the same position, I have disputed twice. First time I didn't have any idea why I was banned, got refused. Second dispute told them about this and still got refused and it is final.

Don't know what to do now. I guess it is time to move on.