Re: Possible AMD driver bug causing Anti-Cheat bans.

hello, i believe that AMD's anti-lag feature resulted in my ban and i've already used all of my appeals and was wondering if there is any hope for my apex account or am i perma banned. 

Hi,

So my issue is that I believe I have been one of the 1st people to get banned because I have been using the Anti-Lag+ feature that comes with the RX7xxx series. 

My main account (This one) has been banned on the 20th of September, while my other account on the 9th of October. I have been using the same drivers without updating it on both instances. 

Now here's the thing, my second account that has been banned on the 9th I haven't disputed the ban and already got unbanned as of today.
On the other hand, my main account that was banned on the 20th it's still currently banned. I have already disputed 3 times before becoming aware of this Driver issue and now I can't appeal my ban anymore. 

My question is: Will my account stay banned forever since the decision is final because I've already appealed 3 times already? Or maybe I should just wait patiently and hope that eventually my main will get unbanned as well. 

Thanks for your help!

On the 15th, I received an email from EA informing me that my APEX account was banned on the 13th due to cheating.

This is a bolt from the blue for me, as I have almost only played APEX on my personal device and have never used any type of cheating software. I immediately applied for a ban appeal through EA Help and was rejected for the third time today. I was also informed that I will not make any substantial progress on this issue.

As a loyal player, it is difficult to think of the specific reasons for their ban. Moreover, I am just a player and do not fully understand the operational logic and detection targets of the anti cheating system. After submitting my second application, I stumbled upon a message that the AMD driver may have caused the CS2 account to be banned by VAC. In the comments below the news, I saw some players indicating that their APEX account may also be banned for the same reason. So I immediately initiated a third appeal and explained the situation, and the response I received was that the ban would not be lifted.

Today, I saw a post in the community where many people encountered the same problem and were almost banned during the same period as me. I also noticed that the community manager Mako replied in the post that he is already dealing with the relevant issues.

But what I want to ask is, can users like me who have been rejected three times by the TOS team have another opportunity to appeal? AMD's version 10.1 driver was released on April<>. Can players who have been suspended from playing from this date until the driver's revocation have additional appeal opportunities? I think this will be a more reasonable solution.

I have spent a lot of time and money on this game, and I believe anyone who sees this data has reason to believe that I simply cannot choose to use cheating software.

Hey all,

EA/Respawn is investigating this issue and are handling this via EA Support.

If you have been banned due to the anti-lag function then please reach out to the support team to appeal the ban.

More information can be found in the main thread here:

https://answers.ea.com/t5/Technical-Issues/Possible-AMD-driver-bug-causing-Anti-Cheat-bans/m-p/13086902/highlight/true#M178656

@XHelperZ @Thanks for this information but for us that have already submitted 3 appeals we just get an automated response and our case is closed. Is there any advice for others dealing with this? I’m happy to file more appeals but at this point no human is even touching my appeal if it’s filed. 

I have also made more than 3 appeals because i was impatient, im just gonna hope something happens soon to get me unbanned, im gonna wait couple weeks and make more tickets later or just hope i get auto unbanned, hopefully 

@XHelperZ 

Firstly, thank you for checking in on this thread, it has gotten quite large with very little positive news for a lot of people in it.

To clarify when you say contact EA Support, do you mean through the dispute/case system?

Or is there another method of contacting EA Support?

As a small update regarding my prior post, I have not yet heard back from RSPN_Thieamy, a Community Manager from Respawn, in regards to my follow up questions. Will update if/when that changes.

EDIT:
RSPN_Thieamy has reached out to @yyyyatox  over on reddit regarding affected users who have been declined three times and locked out of making further disputes. 

@DeathFox21 

Yes the dispute/case system would be the correct path to take in this case.

I know this can be kind of hit or miss, so I personally would recommend to wait with sending in a ban dispute/appeal until AMD/Respawn has resolved this issue.

It might take some time before everyone on the TOS team has been made aware of this issue.

So if after a while you decide to send in an appeal, make sure to properly explain what has happened in some decent detail so they're aware of what's going on.

You can keep sending in ban disputes until they specifically mention you to stop sending any further cases on the matter, hence why I'm recommending to wait for a bit before sending in your next case.

@smallpeter 

Pretty much the same thing I just said to DeathFox applies to you.

Sometimes the responses might seem automated, though keep in mind that support might make use of templates to speed up their process as they do get a lot of support tickets on a daily basis.

Waiting a bit before sending in your next ban dispute could help a decent bit, though keep in mind that you shouldn't submit any further cases if they specifically mention you to not send any more cases on the matter.

@DeathFox21  Just so you can update the form RSPN_Thieamy has sent me a DM on reddit asking for case number and username to try and help us 3 strike disputers, so everyone please be aware and check your inboxes incase you also recieved a DM from him on REDDIT. HUGE SHOUTOUT to everyone here aswell who is keep vigilant and not letting this go unseen, lets keep it up guys

@yyyyatoxHey, I'm in the same situation as you and probably many others who disputed the ban already.

My main is still banned (disputed the ban 3 time) while my 2nd account (didn't even appeal the ban) is not which is weird.

How did you get the guy to DM you? Is there any way we can contact him as well?

@yyyyatox 

That is amazing news to hear!

I was really beginning to doubt there would anything more we could do. I have not received any further messages from RSPN_Thieamy but, I will update my most recent reddit post saying some new progress is being made.

Please keep us updated.

Nice to see there is some community response...I'm still in the same spot as I have been for a few days (see: my reddit post), but I've been wary to submit my un-ban requests after seeing others be declined a few times...

@yyyyatox I was also sent a dm on Reddit but didn’t notice it until I read your comment. Sent my case number and username over. Hopefully that can help get me unbanned. 

Throwing my reply into the pile. 7900XTX user who is on either my 2nd or 3rd dispute. First case was closed almost immediately. Second case was opened and I got a human in live chat. He said he was going to escalate it to the TOS team and I should receive an email from them. I never got the email and today the second case was closed as "duplicate case". So went back to ban history and clicked dispute and opened a third case (so 3rd dispute?) based on the reddit post suggestion above.

updating, I am also still banned and didn't know about the only 3 dispute thing so I had used up mine before finding out about this... I only just upgraded to a 7900 xtx then banned a day or so later... hardly got to play apex at all on my pc, was mostly in firing range practicing etc.

@skald_plays 

Hey there, I am in the same position, I filed two disputes before the issue was identified and now waiting to see some progress before filing my third one. Have you filed any disputes yet? If you haven't filed one or only one, you should be safe to file a dispute and see what happens. It is only after the third attempt that you get locked out. Which also looks like a resolution is also being worked on now.

@smallpeter 

Glad to see you were contacted as well. Can you please keep us updated on what happens? If things work out for you, I will feel much less nervous about filing my third dispute.

Nothing as of yet guys just getting the itch to play 😥

I have no more hope and I am absolutely disgusted with EA:

- there was no official communication

- email support does not do any investigation and responds automatically

- chat support say they were not informed with this issue

EA bans players and then doesn't care about them.

If I had been a streamer EA would have canceled my ban, but I'm just a stupid random player so no one cares.

All that remains is to boycott