Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: PURCHASE FAILED

Hi @lRCHRDl. 

Are the funds from the failed purchase showing as pending in your bank account balance, or have they actually been withdrawn? 

/Kent

4 Replies

  • lRCHRDl's avatar
    lRCHRDl
    5 years ago
    @EA_Kent Hello Kent!

    The game have already deducted the money to my account but in the order history of Origin, the status still shows that the transaction has failed.
    At first I thought the transaction is going okay. Origin.com first deducted PHP53.20 or SGD1.49, then the 1000 coins, PHP567.46 or SGD16.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @lRCHRDl 

    I see, thanks for the details. 


    When you have the chance please reach out to the EA Help team so they can pull up your account and take a look at this purchase. Unfortunately payment issues aren't something we're able to investigate here on Answers HQ. 

    For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well. 

    /Kent

  • IsaBuilds1's avatar
    IsaBuilds1
    5 years ago

    I have the same problem.I also used gcash mastercard for the payment. since this post was a month ago did your money got refunded?

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 6 minutes ago
40,082 Posts

Recent Discussions