EA_Barry
Community Manager
1 year agoRe: Random crashes
Try these troubleshooting steps:
- Download and install all available Windows Updates
- Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay (also disable any other overlay)
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Make sure your display is connected to your GPU and not the motherboard video output
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks.